Knowledge Management Rep. - TS/SCI w/ POLY

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Knowledge Management Rep

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

JOB PROFILE SUMMARY:
Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise.  Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.  Maintain documentation within the SharePoint Knowledge Management repository.  Site Documents updated and shared on the SharePoint site when appropriate.

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

GDIT JOB DESCRIPTION:
Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.

Maintain documentation within the SharePoint KM repository.  Site Documents updated and shared on the SharePoint site when appropriate.

Knowledgeable on the services within Network Enterprise and for all classification of networks.

Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.

Capable of troubleshooting existing applications and devices within Network Enterprise.

Maintains computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Administers e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Maintains current knowledge of relevant technology as assigned

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

WHAT YOU’LL NEED TO SUCCEED:
● Education: BA/BS (or equivalent experience), 5+ years of experience

● Required Skills and Abilities:

Clearance: TS/SCI must be able to obtain and maintain a polygraph

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

● Preferred Skills: Proficient writing and oral skills. 
● Location: Customer Site, Applicants may be required to travel to the sites where other KM team members sit.

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GDITCareers

#WeAreGDIT

#MD_2026Alumni

#JET

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required