Lead F&B Counter Server - Point Place Casino

Lead F&B Counter Server

Starting Pay Rate: $19.00 hourly

Day/Swing shift available

The Lead F&B Counter Server delivers outstanding guest service while efficiently operating the POS, preparing and selling food and beverage items, and maintaining a clean, well-organized service area. This role serves as a trainer and mentor, ensuring all team members follow food safety standards, service procedures, and training guidelines while supporting daily operations and assisting other outlets as needed.

What Does a Lead F&B Counter Server Do?

• Demonstrates exceptional guest service skills when selling F&B items to either guests or Team Members and informs guests of casino facilities and their location.
• Continually operates cash register and accepts payment for F&B product(s) ensuring accuracy when making change.
• Is always extremely responsive to guest's questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products. Continually up-sells F&B products offered.
• Always ensures that assigned area is kept orderly and continually cleans and sanitizes all work and guest areas.
• Always takes a proactive approach in ensuring that food handling procedures are followed accurately.
• Acts as the F&B trainer and continuously assists team members with on-boarding and training regiments

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hotel, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience:

• Previous Food & Beverage experience.
• Previous experience working in a leadership role; required.
• Strong cash-handling and communication skills, including the ability to accurately ring in orders and settle checks on a Point of Sale system while correctly counting money and making change.
• To be able to speak English.
• The ability to accommodate a flexible work schedule.
• Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.

What We Value:

• Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits:

Why choose Point Place Casino Hotel?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!