Care Coordinator

Care CoordinatorPart-Time to Full-Time | Oregon | Care Coordination + DSP SupportYou'll support assigned customers, providers, and support teams while also working scheduled DSP hours to stay connected to direct services.About the RoleWe're hiring a Care Coordinator to assist with Care coordination duties while also working part-time as a Direct Support Professional. This is a blended role for someone who can balance communication, documentation, service coordination, provider support, and direct care.You'll help support current Care Coordinator caseloads by checking in with customers and providers, assisting with meet-and-greets, updating support documents, communicating with Services Coordinators and Personal Agents, and helping ensure services remain consistent and well-supported.This role is a strong fit for someone with DSP, caregiving, care coordination, case management support, or customer service experience who is ready to take on more responsibility.Compensation & ScheduleHourly rate: 27+ Schedule: Part-time to full-time opportunity based on agency needs, availability, and caseload growth Work structure: Combination of administrative hours and scheduled DSP hours Travel: Local travel may be required for customer visits, meet-and-greets, community activities, and DSP shifts.Benefits eligibility may vary based on hours worked.What You'll DoCoordinate Customer and Provider SupportConduct regular check-ins with assigned customers and providers.Respond to calls, emails, texts, and voicemails within expected timelines.Follow up on concerns, service changes, scheduling needs, and support questions.Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility.Coordinate meet-and-greets between customers and potential providers.Help identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member.Maintain Documentation and Support PlansDocument customer and provider interactions in support notes.Maintain accurate customer and provider demographic information.Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs.Assist with quarterly reports, action plans, protocols, and related customer documents.Help obtain customer or legal guardian approval for protocols and action plans when needed.Send approved documents and updates to Services Coordinators, Personal Agents, or case managers as appropriate.Support and Train ProvidersTrain providers on customer-specific routines, protocols, communication preferences, safety needs, and documentation expectations.Answer provider questions related to customer supports, service expectations, and follow-through.Coach providers on professional communication, boundaries, reliability, and documentation.Communicate provider concerns, training needs, or recurring issues to the appropriate supervisor.Problem-Solve and Escalate ConcernsRespond to concerns in a calm, respectful, and professional manner.Gather information, document concerns, and help identify next steps.Support respectful communication between customers, providers, families, guardians, and team members.Escalate serious concerns, unresolved conflicts, safety issues, or service disruptions to leadership.Provide Direct SupportWork scheduled DSP shifts as assigned.Support customers with daily living tasks, community participation, routines, personal goals, and independence.Follow customer-specific protocols, action plans, safety plans, and support expectations.Complete accurate service documentation for DSP shifts.Promote customer dignity, choice, safety, independence, and community inclusion.What Success Looks LikeCustomers and providers receive timely communication and consistent follow-up.Support notes, profiles, protocols, action plans, and reports are accurate and current.Providers understand customer needs before and during service.Meet-and-greets, service starts, and provider transitions are well-coordinated.Concerns are documented, followed up on, and escalated when needed.DSP shifts are completed professionally and in alignment with customer support expectations.What You BringRequiredStrong written and verbal communication skills.Ability to document clearly, professionally, and accurately.Ability to manage multiple tasks and follow-up items.Ability to remain calm and solution-focused during sensitive situations.Comfort using phones, email, text communication, documentation systems, and basic computer programs.Reliable transportation and ability to travel locally as needed.Ability to provide direct support services as part of the role.Commitment to person-centered support for individuals with intellectual and developmental disabilities.You'll Stand Out If You HaveExperience as a DSP, caregiver, coordinator, case management assistant, or similar role.Experience supporting individuals with intellectual and developmental disabilities.Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.Experience completing service notes, progress updates, reports, protocols, or support plans.Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.Why Empowered Services?This role is a great opportunity for someone who wants to stay connected to direct support while growing into coordination and leadership responsibilities. You'll help keep services organized, providers supported, and customers connected to the care they need.Empowered Services is an equal opportunity and fair chance employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, marital status, age, or any other protected class. Criminal history is not inquired into until after a conditional offer and does not automatically disqualify. A background check is required due to access to vulnerable individuals.