Lead Market Associate

Job Description

Job Description

Position Summary

The Shift Lead supports the Director of Food Distribution with the daily operation of Brother Benno’s Food Pantry/Market and Warehouse. The Shift Lead serves as an extension of the Director, working in tandem to carry out key responsibilities, maintain operational standards, and ensure the daily needs of the department are met. This position serves as a working leader and primary point of contact for staff and volunteers, ensuring daily operations are organized, efficient, clean, and properly communicated.

Key Responsibilities

• Punctuality & Attendance: Shift begins at 4:45am ends at 1:15pm unless otherwise approved by management. Maintain reliable attendance and communicate scheduling issues promptly.
• Daily Operations: Ensure truck stop manifests, organization order forms, and other necessary documents are printed, organized, and available to staff.
• Staff & Volunteer Leadership: Clearly communicate daily priorities, Market needs, and assignments to staff and volunteers using a kind, professional approach while maintaining authority and accountability.
• Market & Warehouse: Maintain a working knowledge of the Market and Warehouse, including product locations, workflow, equipment, and basic distribution procedures.
• Cleanliness & Safety: Maintain cleanliness, organization, food safety, and workplace safety standards established by leadership.
• Inventory & Distribution: Assist with receiving, organizing, stocking, rotating, and distributing food while communicating inventory or operational concerns to leadership.
• Administrative Support: Assist the Director with daily operational tasks, staff/volunteer training, problem-solving, and implementation of procedures.
• Initiative: Identify operational needs and address issues within the scope of the position without waiting for direction, while appropriately escalating matters to leadership.

Leadership Expectations

The Shift Lead is expected to function as an assistant to the Director of Food Distribution and demonstrate a high level of maturity, accountability, and initiative.

The successful candidate will:

• Lead by example in attendance, work ethic, attitude, and professionalism.
• Be comfortable making decisions within the scope of their responsibilities.
• Know when an issue can be handled independently and when it should be escalated to leadership.
• Treat staff, volunteers, clients, donors, and community partners with dignity and respect.
• Maintain confidentiality when handling sensitive organizational or client information.
• Remain calm and solution-oriented when unexpected issues arise.
• Take ownership of problems rather than simply reporting them.
• Look for ways to improve efficiency, organization, and the overall distribution experience.
• Understand that the Shift Lead represents Brother Benno’s leadership team while on duty.

Core Qualities

Dependable • Organized • Proactive • Respectful • Accountable • Team-Oriented • Safety-Minded • Professional • Solution-Oriented • Strong Communicator

The Shift Lead is expected to be someone the Director of Food Distribution can rely on to help keep daily operations running smoothly, communicate effectively with the team, and uphold the standards of Brother Benno’s Food Pantry/Market.