Front Desk Fitness Attendant

Front Desk Staff Member Opportunity

Want to work with like minded individuals with a passion for fitness and helping others? If so, we have an amazing opportunity for a Front Desk staff member to join our team!

Who Are We?

The Front Desk Attendant serves as the primary point of contact, welcoming members while managing check-ins. They are responsible for answering inquiries and performing equipment and new member orientations. They help maintain a clean, safe, and organized facility while ensuring a positive customer experience.

Our Core Values:

Passion - We bring energy, enthusiasm, and dedication to everything we do.

Trust and Transparency - We foster open, honest communication and act with integrity in every interaction.

People Forward - We prioritize people in every decision—valuing relationships, respecting individuality, and supporting personal and professional growth.

Collaboration - We succeed through teamwork, valuing every voice and building on each other's strengths.

Environmental Responsibility - We recognize our role in contributing to a healthier planet and strive to make thoughtful, responsible choices in how we operate.

Growth - We embrace growth as a continuous journey—personally, professionally, and organizationally.

Your Role:

Member Services and Customer Experience:

• Welcome and assist members, guests, and prospective members in a professional and courteous manner
• Answer member questions regarding facility policies, equipment usage, programs, and services
• Address member concerns and elevate issues to management as appropriate
• Provide equipment orientations and new member orientations to members

Facility Operations:

• Conduct opening and closing procedures for the fitness center
• Perform daily facility walkthroughs to identify safety hazards, maintenance issues, or housekeeping concerns
• Ensure fitness equipment, furnishings, and amenities are in proper working order and report deficiencies promptly
• Maintain organization and cleanliness of all fitness center areas, including cario, strength training, stretching, lockers and common areas
• Management of equipment and the preventative maintenance program
• Light cleaning of the fitness center and reracking of weights
• Assist with the purchase of essential fitness center items such as gm wipes, replacement of small equipment

Safety and Emergency Response:

• Respond appropriately to medical emergencies and follow established emergency procedures
• Ensure emergency equipment, AEDs, first aid kits, and incident documentation materials are available and operational
• Monitor member activity for unsafe behavior and provide corrective guidance when necessary

Administrative and Reporting:

• Maintain accurate attendance, utilization, orientation, and incident reports
• Prepare and submit periodic reports regarding facility usage, maintenance needs, member feedback, and operational concerns

Access Control and Compliance:

• Verify member eligibility and access privileges
• Enforce facility policies, procedures, and code of conduct

Supplies and Vendor Coordination:

• Monitor inventory levels of cleaning supplies, office supplies, fitness accessories, and member amenities
• Coordinate service requests with approved maintenance and equipment vendors as directed by PNC

What We Are Looking For:

• Education: CPR and AED required, HS Diploma required, BS in Exercise Science or similar preferred
• Experience: Customer service
• Skills: Ability to prepare routine administrative paperwork

What We Offer:

• Medical, dental and vision benefits available for all full-time employees after 30 days of employment
• Ancillary insurance benefits available after 1 year of employment
• Health Savings Account
• 401k participation after 1 year of employment (with up to 3% match)
• Paid Time Off (accrual based on tenure)
• Professional Development reimbursement available immediately (amount based on tenure)
• Extensive Training and Development Program
• Partnership with ISSA for CEUs and certification discounts
• Employee Discount Program

Ready to make a difference?

If you're excited about the chance to inspire and transform lives while working in a fun, energetic setting, we want to hear from you! Apply now and take the first step towards an exciting career in health and wellness with Elevation Health!