Hospitality Specialist Lead

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Lead Hospitality Specialist at Opensity Solutions is responsible for overseeing daily operations and ensuring exceptional client service delivery within the hospitality team. This role involves leading and developing a dedicated team, fostering strong client relationships, and maintaining high standards of professional etiquette and efficiency. Job Responsibilities Lead, mentor, and develop a team of hospitality professionals, ensuring high performance and a positive work environment through effective People Leadership and Team Development. Manage daily hospitality operations, including scheduling, resource allocation, and adherence to service standards, utilizing strong Supervisory Management skills. Build and maintain robust client relationships through proactive Relationship Building and effective Customer Relationship Management. Ensure outstanding Client Service delivery, addressing client needs and concerns with professionalism and efficiency. Oversee Office Administration tasks relevant to hospitality operations, ensuring smooth workflow and organization. Collaborate effectively with various departments and stakeholders, demonstrating strong Professional Collaboration and Interpersonal Communication skills. Conduct Site Management activities to ensure facilities are well-maintained and meet service expectations. Maintain impeccable Professional Etiquette and ensure the team upholds the highest standards of conduct and presentation. Demonstrate strong Written Communication skills for reports, correspondence, and internal communications. Exhibit a Detail-Oriented approach to all tasks, ensuring accuracy and precision in service delivery and administrative duties. Job Qualifications & Requirement Proven experience in a supervisory or leadership role within the hospitality industry. Demonstrated expertise in Client Service and Customer Relationship Management. Exceptional Interpersonal Communication and Written Communication skills. Strong capabilities in People Leadership and Team Development. Proficiency in Office Administration and Supervisory Management. A strong commitment to Professional Etiquette and Professional Collaboration. Highly Detail-Oriented with excellent organizational skills. Experience in Relationship Building and Site Management. Ability to lift or move 40 lbs. or greater. Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand or sit for an extended period of time. The Compensation range for this role is up to 27.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn