Roadside Technician - Mercedes-Benz Grapevine

Avondale Mercedes-Benz Grapevine Roadside Technician

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
• Tuition and Tool Reimbursement

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

A career at Avondale

Responsibilities

Our Avondale Mercedes-Benz Grapevine Roadside Technicians ensure an elevated client experience while creating client advocates. The Roadside Technician ensures client loyalty and satisfaction by providing clients with convenient and timely responses to requests for roadside assistance.

Responsibilities:

• Performs light service on client vehicle as dispatched.
• Adheres to guidelines as outlined by Manufacture Service Center regarding replacing and repairing items covered by vehicle warranty.
• Responds to all requests in timely and professional manner as dispatched by call center.
• Communicates with the call center department through dispatch radio and telephone to ensure clients are taken care of in a timely manner.
• Monitors local traffic situations to expedite response time for clients.
• Monitors the mileage of roadside vehicles.
• Ensures proper maintenance of roadside vehicles and ensures they are in neat and clean condition.
• Maintains strict adherence to dealership policy on client vehicle care and operation.
• Assists with preparation and filing of service documents

Qualifications

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and minimum one year dealership experience.

CERTIFICATES, LICENSES, REGISTRATIONS Operator's Driver's License; State Inspection License.

PHYSICAL DEMANDS The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move more than 100 pounds.