Remote Operations Technician

Job Description

Job Description

THE PERSON

Are you a problem solver and able to provide guidance through verbal and technological tools to the benefit of your customers? Do you thrive on troubleshooting problems and using remote tools to provide resolutions to users? Do you have a passion to help people with their technology woes, leveraging technology tools to remediate, maintain and upgrade their technology. If this is you, and you want to be part of a team that values integrity and growth, then we are eager to connect with you.

Our Ideal Remote Operations Technician

• A Fixer : Are you passionate about finding the root cause of a problem and working to make it better than right?
• Relentless in the Pursuit of the Solution : Are you dogged as you seek the best fit for the customer in all aspects?
• Resourceful: Are you a proactive self-starter, who utilizes all the available resources efficiently, refusing to settle for complacency and always tackling challenges head-on?
• Direct and Concise : Are you a communicator who is straightforward and articulate, with the ability to explain technical information in a simple, easy to understand manner?
• Open to Feedback: Are you open to constructive criticism and coaching, viewing feedback as opportunities for growth and adapting your approach accordingly?
• A Relationship Builder : Are you responsive, expertly developing client relationships with a focus on long-term satisfaction and growth

Our ideal Remote Operations Technician is a critical part of our team and a virtual face to the customer. Within this role, you will be responsible for providing remote services and support to our customers by providing outstanding technical and customer service guidance. This is a full-time office position which is located in our Cheshire office.

RESPONSIBILITIES

The responsibilities of the Remote Operations Technician include but are not limited to:

• IT Support relating to technical issues involving; Microsoft's core business applications, workstation and server operating systems, and Dental Imaging and Practice Management Software
• Support of disaster recovery solutions
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, and software based remote access tools
• System documentation maintenance and review
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and path to resolution
• On-call coverage

* This position is in-office in Cheshire, Connecticut

QUALIFICATIONS

Required

• AS or Technical Diploma in Computer Science or a related field OR equivalent experience
• 2-3 years of specific IT or related experience
• Located within an hours’ commute from the Cheshire, CT office
• Ability to communicate technical information in simple, easy to understand manner
• Proven ability to work and resolve customer issues in a timely manner
• Able to look at a computer screen for up to 8 hours daily
• Lift/Carry up to 15 lbs.

Preferred

• Familiarity working in an MSP environment
• Experience with medical/dental office operations

THE COMPANY - Integrity Systems and Solutions

Focused on the technology needs of medical and dental practices in the New England area for close to 30 years, Integrity isn’t just a word on the sign over the door. We exist for one reason; to build long-term relationships and provide peace of mind to clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience. If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, then we are the perfect fit for you.

THE DIFFERENCE

We believe in setting our people up to succeed, so they can do the same for our customers. We are driven by the following core values:

• Helpful – Our first instinct is to assist our customers.
• Always Learning – Building our skills to consistently deliver Best-in-Class service.
• Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.
• Tenacious – We don’t give up until the job is finished and the customer is satisfied.
• Integrity – Doing the right thing always, even if it hurts.

WHY WORK WITH US?

At Integrity, we are a team of like-minded professionals who like to work hard but also like to have fun. When we’re not busy delivering for our customers, you may find us discussing Star Wars versus Star Trek, the finer points of any particular movie or song, or the latest Magic The Gathering set that has been released. We believe in keeping the circles connected. In addition to each team member meeting with their direct supervisor to discuss what’s working and not working, we all gather together quarterly and share the good news of the company while enjoying some type of food and fun activity like archery, cooking, bowling, and go-kart racing to name a few.

Here’s what sets us apart

• Fun working environment and culture
• Full on-the-job-training and support
• Company provided shirt and laundering
• Paid Birthday Holiday