Client Experience Coordinator

Job Description

Job Description

Be the First Impression. Create the Lasting One.

At Escrow Innovations & Real Estate Innovations , we believe buying or selling a home should be one of life's most exciting milestones—not one of its most stressful.

Every interaction matters. A warm greeting, a reassuring voice on the phone, a genuine smile, and attention to the smallest details can make all the difference during one of the biggest financial transactions in someone's life.

We're looking for an enthusiastic, organized, and customer-focused Client Experience Coordinator to become the welcoming face of our Riverside office. This is much more than a front desk position. It's an opportunity to begin a rewarding career in the escrow industry with a company that values professionalism, integrity, teamwork, and exceptional customer service. If you're someone who naturally enjoys helping people, thrives in a fast-paced environment, and takes pride in creating memorable experiences, we'd love to meet you.

This is a part-time position to start, with the opportunity to become full-time

About Escrow Innovations & Real Estate Innovations

Escrow Innovations & Real Estate Innovations is a locally owned, independent escrow company serving the Inland Empire with a commitment to professionalism, communication, and personalized service.

We work closely with buyers, sellers, Realtors, lenders, and title companies to help ensure every transaction is handled with care, accuracy, and efficiency.

Our goal is simple:

We don't just close transactions—we create experiences that clients remember and real estate professionals recommend.

$18 - $22 per hour depending on experience

What You'll Do

As the Client Experience Coordinator, you'll play a vital role in keeping our office running smoothly while creating an outstanding experience for every client and business partner.

Your responsibilities will include:

• Welcome clients and visitors with professionalism, warmth, and hospitality.
• Answer and direct incoming phone calls with confidence and exceptional customer service.
• Open new escrow files and assist with file setup.
• Support Escrow Officers throughout the transaction process.
• Schedule appointments and coordinate document signings.
• Prepare and organize documents.
• Process incoming mail, packages, and deliveries.
• Maintain office organization and supplies.
• Assist with general administrative and operational tasks.
• Help ensure every client interaction reflects our commitment to excellence.

This Is More Than a Reception Position

We're not looking for someone to simply answer phones. We're looking for someone who takes pride in creating a welcoming environment, building relationships, solving problems, and helping clients feel confident throughout the escrow process. For the right person, this position offers the opportunity to grow into additional responsibilities and build a long-term career within Escrow Innovations & Real Estate Innovations .

What Makes Someone Successful in This Role?

We're looking for someone who is:

• Friendly, positive, and genuinely enjoys helping others.
• Highly organized with exceptional attention to detail.
• Able to multitask and prioritize in a busy office environment.
• Professional both in person and over the phone.
• Dependable, punctual, and accountable.
• A proactive problem solver who takes initiative.
• Comfortable learning new software and technology.
• A team player who is always willing to help.
• Motivated to learn and grow professionally.

Preferred Qualifications

• Administrative or office experience
• Customer service experience
• Escrow or real estate experience
• Notary Public (or willingness to become commissioned)
• Bilingual (English/Spanish) is a plus

No escrow experience? That's okay.

If you have the right attitude, a willingness to learn, and a passion for delivering outstanding service, we'll teach you the rest.

Our Ideal Candidate

You might be the perfect fit if people naturally describe you as:

• Friendly
• Organized
• Professional
• Dependable
• Calm under pressure
• Positive
• Detail-oriented
• A great communicator
• Someone who truly enjoys helping others

At Escrow Innovations, we believe our people are the key to our success. You’ll enjoy:

• A supportive, collaborative team environment
• Opportunities for growth and advancement as you expand your escrow expertise
• The chance to make a real difference in one of life’s most important transactions
• The ability to grow your professional network while developing new business
• Hands-on experience with cutting-edge technology and AI to stay ahead in the industry

Escrow Innovations, Inc. is a thriving independent escrow company with 2 offices in the Inland Empire.

Our Equal Opportunity Promise: We are committed to fair hiring practices and operate as an equal opportunity employer. We do not discriminate on the basis of race, sexual orientation, age, marital status, religion, or nation of origin.

We pride ourselves on being exceptional leaders and members of our community, and we're committed to treating all our potential employees with the same level of care and respect.