Dispatch Supervisor

Overview Build the future of food Join the team transforming food logistics. Be part of a dynamic and fast-growing global company. Find your future with NewCold. Why join NewCold Competitive compensation & career growth We value our people and their families. Expect generous pay and opportunities to advance. In a fast-scaling company like NewCold, your career can grow in multiple directions. Whether you're just starting out or looking to advance your skills, NewCold has the path for you. Culture of collaboration & innovation Our most important asset is our diverse team. We collaborate, problem-solve, and innovate together to keep the world's food fresh and safe. At NewCold, we foster an environment where your ideas are heard, and we rely on every individual to shape the future of our operations. Who we're looking for We're seeking talent across all levels-whether you're a forklift driver, data engineer, or technician, there's a place for you at NewCold. Your role as a Dispatch Supervisor Key responsibilities: We are seeking a Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures that all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards. This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment. Key Responsibilities Operational Leadership - Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading Lead and mentor team members through active floor presence and engagement Assign work, monitor productivity, and ensure shipping deadlines are met Coordinate dock scheduling and transportation movements (inbound/outbound) Communicate effectively with drivers, carriers, and internal departments Quality & Compliance Verify product, quantities, documentation, and load accuracy Ensure all loads meet temperature control and cold chain standards Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage) Maintain dispatch logs, shipment records, and verification documentation Support audits, inventory checks, and compliance inspections Enforce company policies, safety standards, and operational procedures Team & Administrative Oversight Train and onboard new team members Manage timecards, attendance tracking, PTO approvals, and payroll accuracy Monitor performance and provide coaching to improve efficiency and accuracy Participate in daily operational meetings and provide performance updates Identify workflow improvements to enhance productivity and reduce errors Physical Requirements Ability to lift, push, or pull up to 50 lbs at times Ability to stand, walk, bend, and move throughout shift Ability to operate material handling equipment (forklift/pallet jack) Must wear required PPE (freezer suit, gloves, hearing protection) Additional Information May require evening, weekend, or flexible scheduling Qualifications High school diploma or GED required 3+ years of warehouse operations experience Minimum 1 year of leadership or dispatch supervision experience Experience in frozen or temperature-controlled warehouse environments required Working knowledge of shipping processes and warehouse management systems (WMS) Strong communication and organizational skills Proficient in Microsoft Office Who we are looking for: We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has: Be part of the future At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers. Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we're not just keeping up with the times—we're pioneering smarter, more sustainable operations. Ready to make an impact? Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold. Explore Careers at NewCold Visit our website to learn more and apply. Can we welcome you on board as our new Dispatch Supervisor and help continue our successful growth? NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated. #J-18808-Ljbffr