Equipment Delivery Specialist

Job Description

Job Description

About Sentido Health

Sentido Health is a boutique home health solutions company founded on a deeply personal mission — to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery — they deserve a partner.

The Opportunity

We're not just offering a job — we're offering a meaningful career in a mission-driven environment.

Are you dependable, organized, and passionate about making a difference in patients' lives? As an Equipment Delivery Specialist, you'll have a direct impact on patient care by providing timely deliveries and education support to our local patients, while helping maintain efficiency across our warehouse operations. If you take pride in excellent service, enjoy variety in your workday, and want to be part of a company that values teamwork and growth — we'd love to meet you.

What You'll Do

• Collaborate with the Account Management, Clinical, and Patient Care Coordination teams to provide delivery and education support to local patients
• Review, research, and prioritize delivery orders to make the most effective use of your time
• Obtain proper patient delivery and education documentation as required
• Serve as a concierge-level representative for Sentido at every patient and account interaction
• Function as a patient advocate to facilitate timely service and resolve any issues or conflicts with care and urgency
• Demonstrate and educate patients and family members on necessary equipment and services
• Manage monthly area inventory reporting and maintain adequate supplies on hand
• Organize the local warehouse and equipment to maintain compliance with company and accreditation procedures
• Maintain accurate and timely documentation in Brightree, Ace Transport, and all required platforms
• Handle all patient health information and marketing materials in full compliance with HIPAA guidelines
• Be available for emergency patient deliveries, including after-hours and on-call needs
• Report to the designated corporate office daily and support ongoing warehouse operations
• Participate in educational meetings and company events as directed

What You Bring

• A genuine desire to serve patients and make a difference in their daily lives
• Strong ability to recognize and respond to the needs and concerns of patients, families, and referral sources
• Effective oral and written communication skills, including professional telephone and email etiquette
• Self-directed and motivated with the ability to thrive in a fast-paced environment
• Detail-oriented with strong time management and organizational skills across a full daily schedule
• Sound decision-making, problem-resolution, and creative thinking skills abilities
• Ability to multitask while maintaining exceptional customer service, support, and responsiveness
• Demonstrated professionalism, integrity, and a team-first attitude

Education & Requirements

• High school diploma or GED required; associate's degree preferred
• Must hold a Texas driver's license, reliable personal vehicle with current registration, and valid vehicle insurance

Why Sentido Health

• Boutique culture: National resources with a personal touch — you're not a number here
• Mission you'll feel: Founded by a family, for families — the work is genuinely meaningful
• Competitive compensation: $16–$18 per hour based on experience, plus a $400 monthly vehicle stipend and company-issued gas card
• Quarterly bonuses: Up to $500 per month based on company performance
• 401(k) with matching: 100% match up to 4%, partial match up to 6%
• Comprehensive benefits: Medical, dental, vision, life, accidental, GAP, and telehealth insurance
• PTO: 80–160 hours based on tenure
• Wellness perk: Free gym membership for full-time employees
• Growth opportunities: Internal development and advancement pathways

Work Environment & Schedule

This is a full-time, hourly, non-exempt position. Work occurs in patient homes, healthcare settings, and our corporate warehouse location within the Houston area. Employees report to the Tomball office daily. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours availability for on-call needs. This role requires frequent standing, walking, bending, reaching, and carrying, with the ability to lift, push, or pull up to 50 pounds with or without reasonable accommodation.

Ready to Make an Impact?

Join a team where your work directly improves the lives of medically fragile patients and the families who love them. Apply today and become a part of the Sentido family.