Major Incident Manager

Artech Information Systems LLC

Job ID : 86592-1
Role Title : Major Incident Manager
Location: San Antonio, TX, 78201 - Onsite
Duration: 6 months and Possible Extension
Rate Range: $30 - $38/hour on W2/ C2C (All inclusive)

Role Descriptions:

Oversee daily operations, manage staff performance, ensure customer satisfaction and handle issues to maintain smooth and efficient business operations.

Basic Qualification:

Manager on Duty (MOD)Operations management with strong leadership in supervising teams, handling customer issues and ensuring smooth daily business operations.
Customer service excellence with problem-solving ability, conflict resolution and adherence to operational policies and compliance.
Strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations.
Strong understanding of ITIL Incident and Major Incident Management practices.
Basic understanding of security concepts including encryption, firewalls, and threat modeling.
Strong incident command and stakeholder management
Excellent written and verbal communication (updates, timelines, impact)
Analytical thinking and structured troubleshooting approach
Ability to work under pressure and prioritize effectively
Cross-team coordination and conflict resolution
Network protocols: DNS, TCP/IP
Operating Systems: Windows, Linux, z/OS
Tools: ServiceNow, Zoom, Microsoft Office Suite
Dashboards: Grafana, ServiceNow
Mainframe framework exposure"
Basic understanding of security concepts including encryption, firewalls, and threat modeling

Company Benefits & Culture:
• Comprehensive health and wellness benefits
• Opportunities for professional development and career growth
• Inclusive and collaborative work environment

Apply

Vacancy posted 4 days ago

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