Sr. Operations Manager

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department. Responsible to provide senior-level support to areas of indirect responsibility. Support Direct line leaders’ plans and expectations, by providing decision making, coaching when necessary, technical support, and labor support. Manages the activities of first‐level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers. Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas.. Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency. Work with Director of division on developing strategic vision and execution for the entire divisional operations team. Communicate with Director of division regarding employee issues, process issues, and other items that impact our success or offer opportunities. Create a staffing plan for all areas, update as forecasts change, work with supervisors/managers to review and track open positions in their areas, be part of the interview process, understand training plans and need throughout the facility. Build “A” level teams. Communicate with team regarding product changes, quality, OTD, customer complaints, and general items. Perform other duties as requested and / or as needed to fulfill the purpose of the position. Competencies (Knowledge and Skills needed for this position.) Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to fulfillment operations. Effective oral and written communication skills and group presentation skills. Ability to adapt to/work with a diverse workforce. Ability to work independently and as part of a team. High level of software proficiency including Excel, Word, and PowerPoint. Ability to identify opportunities for process improvements. Demonstrated organizational and administrative skills. Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently. Ability to Lead, Manage, and hold team members accountable Desired Qualifications Required Education Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge. Experience 8+ years of progressive operations leadership experience, preferrably within a fast-paced distribution or warehouse environment 5+ years of hands‑on inventory management expertise, with a strong track record of optimizing stock accuracy and reducing shrink strongly preferred Experience in reverse logistics, including returns processing, refurbishment, and disposition strategies, highly preferred Proficiency with Microsoft Dynamics 365 Warehouse Management System (D365 WMS) or similar ERP/WMS platforms strongly preferred Ideal candidates will have extensive background in both domestic (U.S.) and global supply chain operations, including transportation, vendor management, and compliance Familiarity with ISO standards/FDA regulations preferred Familiarity with Lean manufacturing methodology preferred 2-3 years of experience working in a regulated environment (e.g. ISO 9001, ISO 13485, FDA QSR) preferred Travel Approximately up to 25% Domestic / International; at times may be more depending on projects. Other Information Direct reports Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads Location The position will be onsite at our Shakopee, MN site. Manufacturing / Warehouse / Office enviornment. Physical Demands Must be able to stand or sit for long periods of time. Must be able to move orders and carts of orders from area to area including ability to lift 25 lbs. Position Type and Expected Hours of Work Mon – Fri, first shift hours, with some needs to work additional hours during the week and on Saturdays. About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. What We Offer We value our employees and offer competitive wages and benefits including: Generous Benefits including PTO and Paid Holidays 401k with Company match Paid Parental Leave & Transition Back to Work Benefits Company HSA Contributions Discounted GN Group products Pay Transparency Notice Depending on your work location, the target annual salary for this position can range from $117,000.00 - $127,000.00/yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. #J-18808-Ljbffr GN Group