Underwriter I

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary The Underwriter I is responsible for supporting the Personal Property Underwriters, the Underwriting staff, and all departments that interact with Underwriting. The Underwriter I is responsible for assisting with the processing of New Business, Endorsements, Suspense and Renewals. Essential Duties and Responsibilities Adhere to Arrowhead General Insurance Agency Service Standards Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence. Resolve any complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department. Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses. Process new business underwriting, endorsements, and/or renewals as assigned. Interpret individual program guidelines regarding acceptability, rating and procedures. Maintain minimum production and quality standards in all areas. Report rating and data errors to Supervisor as well as agency trends regarding acceptability. Carrier knowledge – understand and adhere to carrier guidelines including systems and processes related. Request and obtain renewal information as needed Review, analyze, underwrite, and endorse renewals Send Non-Renewal Notification when applicable Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures Review and process Broker of Record Letters in a timely manner. Meet deadlines set forth by supervisors/management Meet phone login requirements. Successfully pass internal and carrier file audit reviews Other duties and responsibilities as needed Certificates, Licenses and Registration California P&C License would be a plus, but not required for the position Completion of the Brown & Brown University School of Service Personal Lines Courses (Best Practice Skills, Customer Service Skills and Business Skills) INS classes would be a plus, but not required for the position Qualifications Minimum one year in a customer service role. Prior insurance experience in a support position preferred. Computer navigating skills – must be able to use Microsoft Word, Excel, Outlook; policy and accounting systems, Internet Explorer, and vendor‑specific computer programs Strong communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues Reasoning ability – solve practical problems without strict instructions Organizational skills Ability to prioritize tasks Pay Range $23.00 - $26.00 hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well‑being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Equal Opportunity As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. #J-18808-Ljbffr