Support Engineer

Support Engineer

Our client, a leading technology organization, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Critical Situation Management Delivery team supporting high-priority customer escalations. The ideal candidate will demonstrate resilience, proactive communication, and problem-solving skills, which will align successfully in the organization.

Location: Redmond, WA - Fully Remote

Pay Range: $29.74 - $32.77 on Experis W2 (Benefits/401k/PTO)

What's the Job?

• Manage and triage severity 1 incidents for Microsoft's top-tier customers
• Review long-running cases to determine next steps and actively manage critical customer situations
• Coordinate communication and resources across internal teams and external stakeholders
• Provide timely updates and ensure high-quality customer support during critical issues
• Identify systemic issues and recommend process improvements to prevent future incidents

What's Needed?

• Extensive experience with Microsoft Office Suite: Outlook, Teams, Word, Excel, SharePoint (5-7 years)
• Strong customer service background, especially in enterprise or high-severity support environments
• Excellent communication skills and ability to operate reliably within a defined shift schedule
• Experience working with Microsoft products and terminology
• Ability to work non-standard hours, including weekends and holidays, as required

What's in it for me?

• Opportunity to work with a global leader in technology support and customer experience
• Remote work flexibility, allowing for a balanced work-life integration
• Engagement in impactful projects supporting critical customer issues
• Chance to develop expertise in Microsoft's ecosystem and support processes
• Potential for contract extension based on performance and business needs

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay