Accounts Receivables Specialist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Dental insurance

Position Summary

SERVPRO Team Jones is seeking a highly organized and detail-oriented Accounts Receivable (AR) Specialist to manage customer invoicing, collections, payment processing, and accounts receivable activities. This position plays a critical role in maintaining healthy cash flow by ensuring invoices are accurate, payments are collected promptly, and customer accounts are properly maintained.

The ideal candidate possesses strong accounting skills, excellent customer service abilities, and the confidence to communicate professionally with customers, insurance carriers, commercial clients, and franchise partners regarding outstanding balances.

Key Responsibilities

Accounts Receivable Management

• Generate and distribute customer invoices accurately and timely.
• Monitor aging reports and outstanding account balances.
• Apply customer payments, checks, ACH deposits, and credit card transactions.
• Research and resolve billing discrepancies.
• Maintain accurate customer account records.
• Ensure all receivables are properly documented and reconciled.

Collections & Cash Flow Management

• Conduct collection efforts on past-due accounts.
• Contact customers, insurance carriers, property managers, and commercial clients regarding outstanding balances.
• Negotiate payment arrangements when necessary.
• Follow up on overdue invoices to reduce aging and improve cash flow.
• Escalate delinquent accounts to management as appropriate.

Billing & Insurance Coordination

• Review completed jobs for billing accuracy.
• Coordinate with project managers and office staff to ensure all required documentation is included with invoices.
• Assist with insurance claim billing and documentation requests.
• Submit invoices and supporting documents to insurance carriers, TPAs, and commercial accounts.
• Monitor claim and payment statuses.

Account Reconciliation

• Reconcile customer accounts and resolve discrepancies.
• Research unapplied payments and billing issues.
• Maintain detailed records of collection activities and account communications.
• Assist with month-end closing activities related to receivables.
• Prepare aging and collections reports.

Customer Service

• Respond to customer billing questions and account inquiries.
• Provide excellent customer service while maintaining professionalism during collections conversations.
• Build positive relationships with customers and business partners.
• Work closely with operations teams to resolve billing concerns efficiently.

Administrative Support

• Maintain organized electronic and physical records.
• Assist the Accounting Manager with reporting and special projects.
• Support audits and financial reviews as needed.
• Ensure compliance with company policies and accounting procedures.