Lead Medical Assistant

Lead Medical Assistant

The Lead Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Lead Medical Assistant assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

Medical Assistant performs clinical duties, including but not limited to: discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. Collaborates closely with Physicians and Advanced Practice Providers. Delivers direct patient care dependent on what active certification allows. Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product, or technology. Works within broad guidelines with little oversight. The Lead Medical Assistant possesses advanced skills and knowledge, contributes to process improvement, delivers in-depth education/training, and provides advanced guidance/mentoring to other Medical Assistants.

Required• Certified or Registered• Phlebotomy Experience• Medication/vaccine administration experience• 3+ years MA Experience• High school diploma or equivalent• CPR Certified• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Preferred• 1+ years MA experience in PCO center• Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience• Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication