Senior Product Manager, Salesforce

Company DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionThe OpportunityWe, at Flywire, are looking for an experienced Product Manager, ideally with a background in FinTech. Primarily you will be responsible for the defining and executing the technical strategy for our Go To Market technology, ensuring alignment with business objectives and customer needs. You will prioritize tasks and features based on technical feasibility, business impact and user feedback, while collaborating closely with engineering teams to translate requirements into actionable plans. This role oversees the product development lifecycle, manages the roadmap, and ensures the platform’s technical integrity and quality. You will act as a bridge between technical and non-technical stakeholders, effectively communicating complex technical concepts in an understandable manner.Key Responsibilities:The Product Manager will shape the future of our Go To Market systems by partnering with key stakeholders, product managers, and cross functional engineering teams to design and build technical platforms that enable the development and integration of numerous applications, products or services.The successful candidate will own and drive platform, vision, strategy and roadmaps. You must be comfortable working with the senior business stakeholders, product management, technical architects, and engineers.A successful candidate will be able to handle multiple projects, evaluating priority, ensuring accuracy and timeless in delivery. You will develop near, mid and long-term holistic capabilities strategy with a strong focus on enabling revenue growth. Lead improvements in the Go To Market experience through development of new and innovative solutions and product capabilities.Ensure the alignment of roadmap to business goals, driving execution and evolving the platform capabilities. Leveraging metrics, stakeholder interviews, industry trends and platform enhancements to identify opportunities. Lead cross functional teams in shaping future platform decisions and strategies. Provide regular, impactful communication of priorities, progress and impact to stakeholders and leadership, including the creation and communication of release notes Define and evangelize the vision, translate the vision into roadmaps and detailed execution plans. Maintaining roadmaps including iterations; break down large scale initiatives into user stories.Map processes, identify process improvements and influence team and stakeholders.Translate business requirements, by breaking down work and creating user stories for engineering and technical teams, including launch and ongoing KPI to monitor platform health and business value realization.Manage schedules and tasks related to all aspects of product development, launch and enhancements.Leads in the adoption and maturing of agile practices. Manage multiple tasks concurrently and work within tight deadlines to balance workload effectively.QualificationsHere's what we're looking for:Bachelor’s degree in Information Systems, Finance, HR, or a related field.5+ years in a Product leadership role - experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows, and creating other associated artifacts to inform software engineers and the development needsExperience as a Product Manager supporting Go To Market teams leveraging tools such as Salesforce Platform and Marketo.Strong leadership and communication skills, with the ability to translate complex technical requirements into business-friendly language for various levels of the organization.Strong analytical, quantitative and problem-solving abilities; strong bias towards data-based decision markingPro-active and self motivated work style with proven ability to collaborate broadly with flexible positive attitude to deliver results within a cross-functional team.Experience in both Agile and Scrum processes from a Product owner perspective.Excellent interpersonal and communication skills. Demonstrates effective communication and ability to influence all levels of management and stakeholders. Strong written and verbal communication, interpersonal, and follow-up skills.Strong collaboration skills as this role partners with business leaders to develop and implement strategic plans in line with the vision. Sufficient technical depth and business acumen to identify risk of future issues.Effective communication with engineering teams to clarify requirements as well as with cross functional teams to understand and work through their dependencies.Creative problem solver – ability to analyze complex data and user requests into simple design approved solutions. Detail-oriented and organized, with a strong ability to support multiple simultaneous initiatives in a fast-paced environment.Experience with Jira and Confluence.Preferred Qualifications:Experienced with implementation that spans multiple countriesExperience with FinTechInnovative mindset to surface and advocate for alternate approaches and solutions to business and technology challengesExperience at enabling capabilities through Agent Force or Einstein.Additional InformationWhat We Offer:Competitive compensationEmployee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesCompetitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)Submit today and get started!We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.The US base salary range for this full-time position is $142,000-$177,000 plus equity and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-HybridSummaryType: Full-timeFunction: Customer ServiceExperience level: Mid-Senior LevelIndustry: Financial Services