Director of Event Technology

JOB SUMMARY

Responsible for audio-visual presentations in the property’s meeting space, manages event technology sales and leads the event technology staff in the daily operation of the department. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. Accountable for maintaining and securing all department equipment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment.

OR

• 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 2 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment.

CORE WORK ACTIVITIES

Maintaining Audio-Visual Operations Goals

• Works with the management team to develop and implement the business plan and long term strategies for Event Technology.

• Plans and addresses alternate revenue streams and financial performance.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Establishes and monitors measurable goals for the department.

• Manages customer budgets to maximize revenue and meet customer needs.

• Champions all standards, policies, and procedures.

• Assists with implementation and execution of all event technology related corporate initiatives, and promotions.

• Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training.

• Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.

• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

Ensuring Execution of Events

• Oversees the servicing of all events.

• Oversees the administrative processes associated with event technology operations.

• Leads discussions to review scheduled events and proactively avoid service challenges and failures.

• Reviews staffing levels to ensure that guest service and operational needs are met.

Maintaining and Progressing Equipment Inventory

• Maintains awareness of current trends in event technology and integrates into the operation in a timely manner.

• Initiates and maintains the proprietary audio visual department computer system.

• Ensures event technology heart of the house areas are cleaned and maintained.

• Ensures equipment is maintained, properly secured, and inventory levels are kept in accordance with corporate guidelines.

• Reviews effectiveness of event technology annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service

• Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Provides services that are above and beyond for customer satisfaction and retention.

Managing and Conducting Human Resource Activities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes guidelines so employees understand expectations and parameters.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Ensures that regular, ongoing communication is happening in event technology (e.g., pre-event briefings and staff meetings).

• Communicates effectively with property departments outside of Event Technology.

• Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.