Field Service Engineer - Rover (High Travel) - Denver / Dallas / Chicago / Philadelphia

Field Service Engineer - Rover (High Travel)

At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service techs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America. Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This position supports our Transport Automation solutions (pneumatic tubing systems). This individual will travel 90-100% of the time to various locations throughout the US, providing coverage and backup support to fellow technicians around the country. This individual may reside in one of the following locations:

• Chicago, Illinois;
• Philadelphia, Pennsylvania;
• Dallas, Texas;
• Denver, Colorado.

Responsibilities Make an impact Perform all Customer Support Duties and Responsibilities relating to Swisslog Healthcare's Transport Automation systems including:

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to the appropriate manager/supervisor, and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers' consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems. Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company's money and resources responsibly, and exercise proper care and responsibility when working with customers' property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• This is a "Rover" position, requiring 90-100% travel. Position may also require some holiday and weekend work.

Application Requirements What you need to succeed

• Vocational school, related military experience, or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows Application experience.
• Basic computer networking skills.
• Must be a self-starter, well organized, and be able to work independently without supervision.

Desirable, but not Essential:

• Experience working in a mission-critical, on-call environment. Experience with 24/7 on-call availability is ideal.
• Associate's Degree from a Technical or Vocational School.

Eligibility Requirements:

• Ability and willingness to travel 90-100% of the time for technical support and training purposes.
• Ability and willingness to work on-call hours as needed including weekend, night, and/or holiday work.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid driver's license and excellent driving record. Job offers for this position are contigent upon passing a Motor Vehicle Record check as well as a criminal background check.
• Must be authorized to work in the United States for any employer. Unfortunately, Swisslog Healthcare is unable to provide visa sponsorship for this position, either now or in the future. If you will require sponsorship to work in the US, please do not apply for this position.
• Must reside in one of the following metropolitan areas:
  • Denver, CO;
  • Chicago, IL;
  • Philadelphia, PA;
  • Dallas, TX.

Compensation: Base salary range for this position is $58,000 - $68,000, plus overtime and on-call pay, plus vehicle benefit and fuel card. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).