Compliance Specialist: Section 8

Job Description

Job Description

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Section I: Position Details

Job Opening Date: August 17, 2026

Job Status : This position is part time - 20 hours per week

Wage: $25.00 / Hour

General Summary:

The HRDC IX Compliance Specialist: S8 is an integral part of the Section 8 team and is responsible for supporting the delivery of the Housing Choice Voucher program as a field agent for the Montana Department of Commerce Housing Assistance Bureau. The Section 8 Housing Choice Voucher program provides rental subsidies for low-income families and individuals and participants are provided the opportunity to choose their own rental home within a community of their choice. This position works under a complex federal program and provides compliance activities that may also include case management and inspection support.

Primary Job Duties and Responsibilities:

1. Program Compliance (35%) Work with the program coordinator to ensure the S8 programs meet compliance requirements for local, state, and federal regulations.

• Monitor adherence to funding guidelines, including proper documentation, reporting, and file maintenance.

• Conduct housing inspections

• Participate in regular S8 team meetings to ensure adherence to regulatory requirements.

• Work with Compliance and Customer Support departments to ensure shared understanding and data tracking.

2. Customer Eligibility & Benefit Compliance (45%) Monitor customer eligibility for housing programs and ensure all files, documentation, and processes comply with funding regulations

• Ensure eligibility decisions and benefit levels are properly documented and in line with funding requirements.

• Conduct Voucher Issuance Briefings to inform applicants of the process and requirements

• Work with landlords to ensure understanding of their commitment to S8 rules and guidelines

• Customer Support: Provide housing counseling with an empathetic lens, ensuring customers understand program requirements and feel supported in successfully meeting the conditions necessary to maintain housing stability. Support customers through the eligibility process with care, ensuring compliance while remaining mindful of individual needs and circumstances.

3. Data Management & Reporting (10%) Successfully support the collection, maintenance, and analysis of program data to ensure accuracy and compliance with reporting requirements.

• Maintain accurate data entry and reporting in databases Caseworthy and HAPPY and ensure timely submission of reports for compliance purposes.

• Ensure that program data meets all reporting standards set by funding agencies and internal performance metrics

4. Teamwork (5%) This role collaborates closely with all agency programs, including the customer support department, to uphold best practice standards in case management.

5. Organizational Participation (5%)

• Attend all organizational team meetings

• Read the weekly news to stay informed

• Participate in trainings and wellness days when available

• Conduct respectful, professional, and effective conversations with customers and volunteers regarding behavioral expectations, program compliance, and HRDC property standards.

Knowledge Skills and Abilities:

Program Philosophy and Service Delivery:

• Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.

• Additionally, this role will assist customers in developing their plans for belonging, well-being, meaning, and purpose.

Cultural Awareness:

• Demonstrates the ability to understand and connect with customers from diverse socio-economic, ethnic, and cultural backgrounds, ensuring access to all appropriate internal and external community resources.

Equity, Safety, & Wellness:

• The person in this position complies with HRDC safety policies, procedures & guidelines; participates in safety training & drills as required; Reports unsafe conditions, incidents or near misses immediately; takes proactive steps to ensure the work area is clean and safe at all times.

• Actively promotes wellness, safety, and equity for all cultures and ethnicities.

• Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.

Customer Boundaries:

• Balances empathy towards customers while modeling and maintaining healthy boundaries in customer relationships.

Travel:

• This position will primarily serve customers located in Gallatin, Park and Meagher Counties

• This position requires travel to inspections within the service areas

• Occasional travel for training

Language Skills:

• Ability to read, interpret, and write routine documents and correspondence in English and Spanish

• Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities

• Ability to effectively disseminate information about HRDC and community programs.

Mathematical Skills:

• Basic math skills, including the ability to calculate annual household income

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form

• Ability to define problems, collect data, establish facts, and draw valid conclusions

Confidentiality:

• This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position may have access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.

Computer Skills:

• Proficient in navigating spreadsheets, multiple databases, email, calendar

• Willingness to learn new software systems

• Comfortable with Microsoft and Google operating systems

Drivers License:

• Valid State Driver License required

• Reliable vehicle and appropriate liability insurance are required

Licenses or Certifications That Would Be Useful but Are Not Required:

• CPR and First Aid, Trauma Informed Care, Mental Health First Aid

Other Required Knowledge, Skills, or Abilities:

• Ability to effectively work and communicate positively with all socio-economic groups

• Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services

• Enjoys the balance of working directly with people and completing administrative tasks related to customers files.

• Excellent attention to detail

• Self-motivated with the desire to work with others and contribute to the team environment toward common goals.

• Ability to work with minimal supervision and effectively manage workflow

• Ability to present self and organization in a positive and professional manner

• Ability to respond effectively to the most sensitive inquiries or complaints from customers

• Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community

• Demonstrate knowledge of community resources and partner agencies

• Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff

Essential Physical, Mental and Emotional Requirements of this position. The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

• The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

Education and Experience:

• Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred or comparable life/work experience.

Supervision Received:

• This position operates under general supervision.

• The incumbent’s work is primarily assigned by daily workflow and operations.

• The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

Supervision of Others:

• None

Financial Responsibility:

• Responsible for data entry for payable claims with proper coding according eligibility requirements

Personal Contacts: The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

• Daily interaction with the public or consumers

• Interacts with program managers, executives, HRDC boards and/or committees several times a year

• Interacts with representatives of other service providers on a weekly or more frequent basis

• Interacts with funding agencies to provide information or exchange facts annually

• Interacts with governmental compliance or auditors to provide information or exchange facts annually

Working Conditions:

• Works in a temperature-controlled office environment

• Weekly or more frequent operation of a motor vehicle under all weather conditions

• Weekly or more frequent exposure to customers with unfavorable body odor

• Weekly or more frequent exposure to customers in crisis which can manifest in loud outbursts, anger, and threats of harm to self or others

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.