IT Support Technician

IT Support Technician

Overview

We are seeking an experienced IT Support Technician to provide centralized technical support for end users across a dynamic enterprise environment. This role serves as a primary point of contact for technical assistance, delivering both remote and onsite support for computing devices, software applications, and related technology services.

The ideal candidate will possess strong troubleshooting abilities, excellent customer service skills, and the ability to resolve technical issues efficiently while maintaining a high level of user satisfaction.

Key Responsibilities

• Provide first-level technical support via phone, email, ticketing systems, and walk-up interactions.
• Troubleshoot, diagnose, and resolve hardware, software, operating system, and telecommunication-related issues.
• Respond to and process service requests while ensuring timely resolution and customer communication.
• Configure, deploy, image, and install computers and related equipment.
• Manage hardware inventory, asset tracking, equipment ordering, and deployment activities.
• Support desktop and laptop operating systems, productivity applications, and standard enterprise technology solutions.
• Assist users with account access, software functionality, and general technical inquiries.
• Escalate complex issues when necessary and collaborate with other IT teams to achieve resolution.
• Maintain accurate documentation of incidents, requests, and solutions.
• Deliver exceptional customer service and technical support to end users.

Required Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Solid knowledge of desktop operating systems and common business applications.
• Understanding of basic networking concepts and telecommunications services.
• Ability to troubleshoot hardware, software, and end-user computing issues.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced support environment.

Preferred Qualifications

• Previous experience in a Service Desk, Help Desk, Desktop Support, or IT Support role.
• Industry-recognized technical certifications.
• Experience with device imaging, deployment, inventory management, and asset tracking.
• Familiarity with enterprise IT support processes and best practices.

Key Skills

• Desktop Support
• Technical Troubleshooting
• Help Desk Support
• Asset Management
• Customer Service
• Hardware & Software Support
• Device Imaging & Deployment
• Operating Systems Support
• Network Fundamentals
• End-User Support

Experience Level: Mid-Level / Intermediate IT Support Professional

This is a Contract to Hire position based out of South Bend, IN.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South Bend,IN.

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.