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Director of Client Access

$95k - $105k
Full-time

360 Behavioral Health

Role Description

Lead the Client Experience from Day One at 360 Behavioral Health, where we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.

If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!

Qualifications

  • Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
  • 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
  • 3+ years of leadership experience.
  • Experience with insurance eligibility, authorizations, and healthcare documentation.
  • Strong leadership, communication, and problem-solving skills.

Requirements

  • Lead the Care Navigation, Intake, and Authorizations teams.
  • Improve the client journey from referral to service start.
  • Monitor key performance metrics and drive operational improvements.
  • Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
  • Develop scalable workflows that support organizational growth.
  • Coach, mentor, and develop high-performing leaders.
  • Ensure compliance with payer requirements and organizational policies.
  • Resolve escalated client access and authorization issues.

Benefits

  • Competitive compensation: $95,000K-$105,000K/year
  • 7 Paid Holidays
  • Paid Time Off/Sick Time
  • Career development and advancement opportunities
  • Fun and supportive company culture
  • Expansive Health, Vision, and Dental plans for full-time partners
  • 401(K) retirement savings program
  • Mileage and phone reimbursement
  • And so much more!

Company Description

Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change, apply today!

Vacancy posted 6 days ago
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