DIRECTOR, CLIENT DELIVERY

Role Description

The Client Delivery Director is responsible for CBO recruitment and onboarding of prospective clients through value proposition. The role will collaborate closely with the CBO operations team and centers to develop and manage client implementation project plans. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the CBO onboarding process. In addition, the Director will oversee the implementation strategy including the development of standardized processes and effective use of tools/templates. This role will act as a liaison between center administrators and the CBO performance team.

To effectively manage client delivery, it is crucial to have a deep understanding of the billing process from start to finish. This leader will be very familiar with specific requirements, guidelines, and documentation needed for each center throughout the onboarding phase. This includes understanding the claims submission process, the information required for accurate billing, and any coding or documentation standards. By having a comprehensive understanding of the billing process, you will manage the CBO RCM transition to identify process gaps, minimize errors, reduce denials, and improve cash flow.

Qualifications

• Experience as a Revenue Cycle Management leader in system conversions and process improvement.
• Exceptional ability to comfortably speak with and present to prospective clients using proven selling and persuasion skills.
• Proven ability to manage multiple stakeholders and vendors in a complex, fast-paced environment.
• Strong analytical skills with proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools like Tableau, Power BI, and Viewgol.
• Excellent leadership and communication skills, capable of driving change and fostering a culture of accountability and continuous improvement.
• Deep understanding of Medicare/Medicaid and other government payors, as well as commercial insurers and specialty contracts.

Requirements

• Bachelor’s degree with an emphasis in finance, accounting, or healthcare administration. Graduate degree preferred.
• If an individual possesses an MS or MA Graduate Degree in a related field of study, prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable.
• Must have 8-10 years management experience in practice administration, client services, third party billing or healthcare reimbursement.
• Previous management experience, preferably in healthcare operations, revenue cycle and/or customer service.

Analytics Skills

• Advanced Excel Skills.
• Be able to identify analysis needs.
• Can quickly identify gaps and breakdowns in data.
• Uses data to drive strategic thinking and foresight.
• Understands what data is most important to leaders.

Benefits

• Paid Time Off.
• Medical, Dental, Vision, Life, Disability.
• Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
• Matching 401(K) Plan.
• AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: View email address on remotive.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.