Delivery Manager

Job Description

Job Description

Seattle WA, Hybrid

Mandatory Areas
Must Have Skills –
Skill 1 – Yrs of Exp – Delivery management
Skill 2 – Yrs of Exp – FACETS
Skill 3 – Yrs of Exp – Project management
Skill 4 – Yrs of Exp - Claims management

Seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

What You'll Do
Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.
Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.
Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.
Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.
Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.
Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.
Build trusted relationships with client executives, business leaders, and key stakeholders.
Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
Lead geographically distributed teams across onshore, offshore, and vendor organizations.
Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
Support strategic planning, transformation initiatives, and roadmap execution.

Required Qualifications
Experience
15 years of IT industry experience.
Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.
Proven experience leading development, maintenance, production support, and managed services engagements.
Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.
Experience leading large distributed teams across multiple locations and time zones.

Required Skills
Healthcare Payer & FACETS Expertise
Strong Healthcare Payer domain expertise.
Hands-on experience with the TriZetto FACETS platform and core payer operations.
Solid Understanding Of
Claims Processing
Membership & Enrollment
Billing & Premium Management
Provider Management
Network Management
Experience Managing
Application Development Programs
Production Support Services
AMS and Managed Services Engagements
FACETS Implementation & Upgrade Programs
Digital Transformation Initiatives

Leadership & Delivery Skills
Strong client relationship and stakeholder management skills.
Experience managing outcome-based and SLA-driven service delivery models.
Expertise in delivery governance, operational excellence, financial management, and portfolio management.
Excellent communication, leadership, negotiation, and executive presentation skills.
Experience with Agile, Waterfall, and Hybrid delivery methodologies.

Preferred Qualifications
PMP, PgMP, SAFe, or equivalent project/program management certifications.
ITIL certification and managed services experience.
Experience driving healthcare transformation and modernization initiatives.
Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms.

Key Competencies
Delivery & Portfolio Management
Healthcare Payer Leadership
FACETS Platform Expertise
Operational Excellence
Managed Services Delivery
SLA & Outcome-Based Engagement Management
Financial & Resource Management
Executive Stakeholder Management
Risk & Escalation Management
Strategic Planning & Transformation
Client Relationship Management
Team Leadership & Talent Development