Delivery Manager with Healthcare Payer & Facets

Job Description

Delivery Manager

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Seattle WA

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About the Role

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seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

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The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

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This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

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What You'll Do

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Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.

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Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.

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Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.

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Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.

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Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.

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Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.

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Build trusted relationships with client executives, business leaders, and key stakeholders.

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Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.

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Lead geographically distributed teams across onshore, offshore, and vendor organizations.

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Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.

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Drive automation, operational efficiencies, and continuous service improvements across the portfolio.

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Support strategic planning, transformation initiatives, and roadmap execution.

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Required Qualifications

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Experience

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15+ years of IT industry experience.

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Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.

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Proven experience leading development, maintenance, production support, and managed services engagements.

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Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.

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Experience leading large distributed teams across multiple locations and time zones.

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Required Skills

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Healthcare Payer & FACETS Expertise

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Strong Healthcare Payer domain expertise.

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Hands-on experience with the TriZetto FACETS platform and core payer operations.

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Solid Understanding Of

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Claims Processing

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Membership & Enrollment

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Billing & Premium Management

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Provider Management

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Network Management

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Experience Managing

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Application Development Programs

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Production Support Services

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AMS and Managed Services Engagements

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FACETS Implementation & Upgrade Programs

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Digital Transformation Initiatives

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Leadership & Delivery Skills

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Strong client relationship and stakeholder management skills.

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Experience managing outcome-based and SLA-driven service delivery models.

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Expertise in delivery governance, operational excellence, financial management, and portfolio management.

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Excellent communication, leadership, negotiation, and executive presentation skills.

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Experience with Agile, Waterfall, and Hybrid delivery methodologies.

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Preferred Qualifications

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PMP, PgMP, SAFe, or equivalent project/program management certifications.

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ITIL certification and managed services experience.

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Experience driving healthcare transformation and modernization initiatives.

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Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms.

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Key Competencies

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Delivery & Portfolio Management

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Healthcare Payer Leadership

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FACETS Platform Expertise

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Operational Excellence

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Managed Services Delivery

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SLA & Outcome-Based Engagement Management

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Financial & Resource Management

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Executive Stakeholder Management

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Risk & Escalation Management

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Strategic Planning & Transformation

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Client Relationship Management

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Team Leadership & Talent Development

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Join a leadership team responsible for delivering mission-critical healthcare technology solutions that support millions of members, providers, and healthcare transactions.

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This role offers the opportunity to lead strategic FACETS programs, drive large-scale transformation initiatives, and shape the future of healthcare technology delivery within a dynamic and innovative environment.