Patient Access Representative

Job Description

Job Description

Description:

The Patient Access Representative plays a vital role in facilitating smooth communication and patient coordination within the practice. This position is responsible for answering incoming calls promptly and compassionately, managing EMR-related administrative tasks, and collaborating with various departments to meet scheduling and clinical needs. Duties include processing hospital consults, updating patient charts with scanned demographics, handling patient dismissal letters according to policy, and regularly checking and responding to voicemails. The role also requires a basic understanding of insurance and flexibility to perform other duties as assigned, all while upholding a high standard of professionalism and patient service.

Responsibilities

• Answers incoming calls promptly with kindness and understanding
• Completes EMR specific administrative duties, including but not limited to communicating with all departments to fulfill scheduling needs and report patient medical complaints to clinical staff members according to organization policies and guidelines
• Receive consults from hospitals and report them to the appropriate provider promptly and accurately
• Scans Demographics into EMR and update patient charts accordingly
• Handles Dismissal Letters per policy (certified mail)
• Check and follow up on voicemails three times a day
• Demonstrate basic knowledge of insurance
• Other duties as assigned

Education and Qualifications

• High School Graduate or GED

Full-Time Benefits & Perks

• Set scheduled 4-day work week
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
• PTO accrued at 3.08 hours per paycheck (80 hrs / yr )
• 401k matching program after 1 year worked
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
• Discounts through Uniforms of America, and the Working Advantage program.