Veterinary Receptionist

Job Description

Job Description

Sandstone Animal Hospital is looking for a Veterinary Receptionist to help support clients, patients, veterinarians, technicians, and the facility. We are a small practice that is privately owned allowing us to bond with our clients and patients. We love our community and provide quality care to pets. Now is your opportunity to do the same while joining a fantastic team of funny and compassionate people!

Job Summary:

We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. As a vital part of our front office, and the first voice and face clients encounter, the ideal candidate will provide exceptional customer service, efficiently manage client communication, and ensure the smooth operation of our veterinary clinic. This role is ideal for individuals with a passion for helping aid people in animal care, organization, attention to detail, and a strong desire to work in a fast-paced, dynamic environment. Please submit your resume along with a cover letter explaining why you have applied to Sandstone Animal Hospital.

Required Education and Experience:

• High school diploma or equivalent required; an associate or bachelor's degree in a relevant field is preferred.
• Experience working in a veterinary setting or a related field is essential.
• You must be willing and able to be trained, study as needed, and retain information to execute tasks effectively and efficiently.

Required Knowledge, Skills, and Abilities:

• Must be friendly, outgoing, and people oriented.
• Excellent communications skills.
• Telephone and computer skills are necessary.
• Retain information.
• Typing, spelling, reading, and the ability to follow through with directions are required.
• Basic math skills.
• Attention to detail.
• Knowledge of medical terminology is helpful.
• Willingness to learn animal health and adapt to new skills and procedures.
• Is a team player that can adapt to change with a positive manner for further growth.
• Remain calm, collected, and pleasant during busy times such as with multiple phone lines ringing, clients needing invoiced out, patients needing checked in, medications being picked up, and more, all during the same time.

Physical Requirements and Expectations:

• Dependable attendance and punctuality is required.
• Must be able to lift 40 pounds.
• Typing with the ability to use computers and emails while learning and utilizing our software efficiently.
• This position requires the ability to walk, bend, stand, use stairs, and reach constantly during a minimum 4 hour day.
• You will be exposed to loud noises, smells, bodily eliminations/ fluids, and zoonotic diseases.

Responsibilities Not Limited To:

• Greet clients and their pets, handle phone calls, and respond to inquiries in a friendly and professional manner while using our practice software.
• Manage the day-to-day operations of the front office including but not limited to: scheduling appointments, maintaining our pet portal communications, maintaining emails, proper documentation and communication in patient charts, preparing examination rooms, and maintaining a clean and organized environment.
• Collect medical histories, and other relevant information from clients and pets.
• Maintain accurate records of patient visits, treatments, and test results.
• Handle emergency situations with calm and composed professionalism.
• Collaborate with the veterinary team to provide exceptional care and support to clients and their pets.
• Financial transactions, discussing invoices, preparing estimates, and handling beginning and end of day financial reports.

Benefits:

• Paid time off/ vacation
• Paid holidays
• IRA matching
• Employee discounts
• A beautiful, modern, and welcoming facility
• Great community and staff
• Working with 2 house cats!