Operations Associate, Care Advisor

Care Advisor Remote – United States (MST, PST, or CST time zones only) Company Overview Ezra’s mission is to detect cancer early for everyone in the world. Our AI‑powered MRI screens for cancer in up to 13 organs and is available at over 100+ imaging facilities in 30+ cities across the US. We empower people to make their own health decisions by offering Ezra as a direct‑to‑consumer service. Members visit our partner imaging centers for an MRI and receive an AI‑powered report from an Ezra Medical Provider within 7–10 days. Role As an Ezra Care Advisor, you will serve as the operational backbone ensuring a seamless member experience. This backend operations role involves customer‑facing responsibilities, executing detailed tasks that move members through the Ezra screening process efficiently. You will drive process improvement, automation initiatives, and operational excellence while providing frontline insights that shape product development. You are the main point of contact for Ezra members throughout their journey. Reporting to the VP of Operations, you will work closely with the Clinical team and partner facilities to meet all operational requirements for an exceptional member experience, orchestrate the workflow between clinical teams and scanning sites, identify bottlenecks, and implement solutions that enhance efficiency and member satisfaction. Key Responsibilities Execute and manage all backend operational tasks required to move members through the Ezra process efficiently. Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready. Thoroughly understand and apply Ezra's standard operating procedures to ensure high‑quality service delivery and document best practices for consistent execution across the team. Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction. Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey. Proactively contact members to secure any missing medical information before their scan appointment. Act as the liaison for any site issues that arise, facilitating quick and effective resolution. Work closely with the clinical team to ensure seamless handoffs and information flow. Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations. Qualifications / Skills 1–5 years in a customer service and operations role. Bachelor’s degree or higher. Operational Excellence : Strong process management and execution skills with proven ability to handle complex, multi‑step workflows efficiently and accurately. Service Excellence : Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships. Exceptional Interpersonal Skills : Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges. Strong Organizational Skills : Detail‑oriented with excellent organizational and time‑management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously. Problem‑Solving & Process Improvement : Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges. Technical Proficiency : Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions. Healthcare Background : Familiarity with a medical environment is a plus. Compensation & Benefits Base Compensation Range: $65,000 – $95,000 per year. Stock options. Comprehensive health, dental, and vision plans for you and your family. Flexible remote work environment. Team off‑sites and wellness initiatives. Competitive vacation policy. A culture that emphasizes continuous learning and personal growth. Req ID: SCANS-MX-26-01 #J-18808-Ljbffr 53 Stations