IT Manager

$70k - $80k

Liberty Staffing LLC

Romulus, MI

Job Description

IT MANAGER

Position Type: Direct Hire

Location: Detroit, MI

Sa lary: $70K-$80K

O verview

We are seeking a hands-on IT Manager to lead the day-to-day operations of our IT support functions within a fast-paced, 24/7 automotive environment. This role is responsible for ensuring system stability, supporting production, managing shift coverage, and driving consistent execution across IT support teams.

This role is highly operational and requires strong ownership, responsiveness, and discipline. The individual will report to both the IT Director and the Director of IS & EDI.

Key Responsibilities

Operational Support & Stability

Own day-to-day IT and EDI support across all shifts (24/7 operations)
Ensure uptime and rapid response for production-critical systems
Act as escalation point for system issues impacting production
Coordinate incident response, root cause analysis, and resolution tracking
Ensure proper documentation of issues, fixes, and standard procedures

Team Leadership & Shift Coverage

Build and manage a structured support model across days, afternoons, and nights
Schedule and ensure adequate IT coverage aligned with production needs
Lead, coach, and develop IT support analysts
Drive accountability and performance management across the team

Process & Discipline

Implement and enforce IT support processes (ticketing, SLAs, escalation paths)
Standardize documentation for recurring issues and operational procedures
Ensure adherence to change management and deployment controls
Track and report on KPIs (uptime, response time, resolution time, recurring issues)

EDI & Systems Support

Oversee inbound/outbound EDI transactions (ASN, releases, shipping, invoicing)
Ensure EDI stability with OEM customers (Ford, Stellantis, etc.)
Coordinate issue resolution with external partners and internal teams
Support warehouse automation and reporting systems

Qualifications

5-7+ years in IT support within manufacturing, automotive, or warehousing (3PL preferred)
Experience supporting 24/7 operations
Experience managing teams
Strong troubleshooting and incident management skills
Experience with ticketing systems and ITIL-based processes

Benefits

401(k) with company match
Health Insurance
Dental Insurance
Vision Insurance

Meet Your Recruiter

Patrice Adamonis

Apply

Vacancy posted 4 days ago

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