Case Manager - Refugee Resettlement

Case Manager - Refugee Resettlement

Catholic Charities Archdiocese of Boston, South Boston, Massachusetts, United States

About this position

At Catholic Charities Boston, our work is grounded in the belief that every person deserves dignity, opportunity, and the support needed to thrive. Across 20+ program locations in Eastern Massachusetts, including multi service sites in Dorchester, Lynn, Brockton, Lowell, and South Boston, CCAB offers services that assist vulnerable communities in achieving stability and self-sufficiency. Catholic Charities Boston (CCAB) is one of Massachusetts's largest social service nonprofit organizations, dedicated to serving individuals and families in need with compassion and respect. At CCAB, the mission is to uplift and empower communities, regardless of religion, race, gender, age, disability, or ethnicity.

The Case Manager manages a caseload of ORR-eligible populations, collectively known as "Refugees" from all regions of the world. Coordinate and ensure the outputs, outcomes, and effectiveness in the delivery of Refugee Case Management (RCM) services and Refugee Cash Assistance (RCA) Administration as outlined by the Massachusetts Refugee Resettlement Program (MRRP) for eligible refugees. Assess eligibilities of refugees, Cuban/Haitian entrants, asylees, certified victims of trafficking and certain humanitarian parolees, primarily Afghans and Ukrainians, for services under the Massachusetts Refugee Resettlement Program (MRRP) or other programs as applicable for specific populations.

Responsibilities

• Ensure that the activities of this position and relevant programs are consistent with the mission, vision, and values of the Catholic Charitable Bureau Archdiocese of Boston.
• Develop working knowledge of federal, state, and local policies related to refugees and immigrants.
• Adhere to programmatic and contractual timelines for provision of services.
• Comply with federal and state employment standards, performance measures, any additional standard service contract requirements and scope of services.
• Assess eligibilities for various resettlement programs.
• Enroll clients as appropriate and ensure all services are conducted in a person’s native language.
• Complete intake and conduct comprehensive MRRP orientation for ORR-eligible populations.
• Ensure interpreter is provided if client is not fluent in English.
• Develop and complete the individual or family self-sufficiency plan (FSSP) for all enrollees, including comprehensive assessment of skills, interests, abilities; strategies for self-sufficiency; identifying immediate barriers to early employment/self-sufficiency; benchmarks for measuring progress toward primary goals.
• Refer enrollees to appropriate employment-related services, any other support services available and monitor progress.
• Coordinate with designated MRRP and/or mainstream service providers.
• Arrange referrals for services, such as employment, English as a Second Language, health assessment, Medicaid/MassHealth, SNAP/food stamps, temporary cash assistance, Mass ID, bank account, and Social Security card.
• Ensure all services are initiated and/or completed within timely or adequate timeframes.
• Assess and verify Refugee Cash Assistance (RCA) eligibility criteria, meet with clients to distribute RCA checks and conduct monthly follow up to ensure continued eligibilities.
• Prepare and process program forms, notices and transmittals where applicable per MRRP regulations and procedures.
• Maintain orderly physical and/or electronic case files and comprehensive documentation on client services and referrals in accordance with standards set forth by refugee resettlement contracts.
• Comply with all internal reporting requirements.
• Develop strong coordination and effective collaboration with colleagues across the Catholic Charities Boston network to provide effective wrap‑around services for clients.
• Input client data into agency/program database, MORI Refugee & Immigrant Support Information System (RISIS) online application and any other required databases.
• Coordinate with other refugee resettlement staff to ensure that all enrollees receive timely information and access to needed services.
• Help to identify and create access to needed services; provide follow‑up.
• Attend all required meetings and trainings and track hours and topics of each training.
• Work is performed in the office settings as this is a client‑facing position. Depending on contractual requirements, a limited period of remote work may be considered, but is not guaranteed.
• Sitting and standing for extended periods is necessary when working in the office or remote.
• The use of phones, keyboards, other office equipment and written documentation is required.
• The use of personal protective equipment is required as directed.
• Mileage and toll reimbursement for local travel is provided when it is required to effectively perform the essential functions of the position.
• Other related responsibilities as assigned.

Qualifications

• Bachelor’s degree required; Bachelor and Master level degrees from native country may be considered.
• Minimum 2‑3 years of equivalent experience volunteering, internship or working with refugees or immigrants in the U.S. or overseas.
• Bilingual English and other languages spoken by refugee populations including Dari, French, Haitian‑Creole, Kiswahili, Pashto, and Spanish are needed.
• Knowledge of public policies and effect on refugees, immigrants, and entrants.
• Ability to work within the community and perform outreach duties, including the ability to do so while working remotely.
• Excellent administrative, data collection, typing and computer skills with keen attention to detail.
• Computer proficiency with MS Office, e‑learning and webinars, and experience with database systems.
• Experience with virtual communication and meeting tools such as Zoom, and WhatsApp.
• Ability to establish and maintain a positive and professional relationship with co‑workers, clients, and community service providers.
• Cultural responsiveness, commitment to racial justice, and ability to relate well and effectively in a multicultural and multilingual workplace with a diverse client population is required.
• A team-oriented work ethic with good communication skills and attention to detail.
• Must be reliable, professional, patient, and able to produce results with minimal supervision.
• Valid driver’s license and safe driving record. Insurance coverage and access to a reliable vehicle is required.

Benefits

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

Equal Opportunity Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Base Pay

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.