Room Service Server

The Room Service Server/Cashier is responsible for taking guest orders accurately and timely, preparing and delivering items to guestrooms, processing payments, and ensuring overall guest satisfaction in an attentive, courteous and efficient manner.

Order Taking & Communication:

• Answer telephone according to established standards.
• Take orders accurately and repeat back to guests for confirmation.
• Call all guests before delivery of order.
• Estimate delivery times according to business volume.
• Have thorough knowledge of menus, current specials, and upsell items to guests.
• Communicate special orders, guest needs, and "86" items to servers and kitchen.
• Process tickets upon server return and call guests to confirm satisfaction.

Food & Beverage Service:

• Prepare station and stock work areas with china, glassware, linen, coffee pots, and napkins ensuring all items are clean and polished.
• Set trays and tables according to established standards.
• Deliver orders according to established standards and ensure quality of food and beverage.
• Prepare and deliver amenities and replenish as needed.
• Retrieve and clear trays from floors on a timely basis.
• Assist in preparing and delivering guest orders as needed.

Administrative & Cash Handling:

• Process mini-bar tickets and ensure all paperwork is in order.
• Handle money according to hotel standards, ensuring accurate balancing.
• Ensure cash is dropped in safe.
• Pay out service gratuities and run appropriate reports.
• Check VIP list and communicate orders to kitchen and next shift.
• Perform opening and closing duties according to established side work checklist.

Guest Relations:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Handle guest complaints and communicate to management.
• Ensure overall guest satisfaction.