Dispatch Assistant

Job Title: Dispatch Assistant

Job Description

This Dispatch Assistant role focuses on dispatch support within a busy service organization, bridging the call center and dispatch teams while helping coordinate HVAC and plumbing service technicians. You will handle inbound customer calls, schedule service within a defined local radius, manage the dispatch board, and ensure technicians have accurate information for each job. This position offers the opportunity to grow into other administrative and sales support roles as the company continues to expand.

Responsibilities

• Handle inbound customer calls, typically 20-40 calls per day, and provide prompt, professional assistance.

• Respond to customer service requests within approximately a 50-mile radius of the Fargo/Moorhead area and accurately set up service appointments.

• Calm and support distraught or upset customers, listening carefully to their concerns and helping them feel comfortable and understood.

• Coordinate closely with both the call center and dispatch teams to help unify processes and communication.

• Assist in managing and updating the dispatch board to ensure service technicians are efficiently scheduled and routed.

• Enter accurate client and job information into the system during and after calls.

• Contact service technicians with details about their next job site and any updates or changes to their schedule.

• Support the cross-trained HVAC and plumbing teams by ensuring service requests are properly documented and assigned.

• Provide general administrative support to the customer service and dispatch departments as needed.

• Use Microsoft Office and other internal systems to document interactions, track service requests, and maintain organized records.

Essential Skills

• Previous dispatch experience or experience in a skilled trade or service environment (such as HVAC, plumbing, or similar fields).

• Proven customer service skills, including handling inbound calls and supporting customers with varying levels of urgency.

• Strong phone skills with a calm, professional, and empathetic communication style.

• Proficiency with Microsoft Office applications for basic documentation and communication.

• Accurate data entry skills with attention to detail when capturing customer and job information.

• Ability to work effectively in a fast-paced environment where call volume can fluctuate significantly based on weather conditions.

• Strong organizational skills to manage multiple calls, schedules, and technician updates simultaneously.

Additional Skills & Qualifications

• Previous administrative assistant or administrative support experience.

• Experience in a call center, customer support, or customer service environment.

• Ability to collaborate with cross-functional teams, including call center staff, dispatchers, and field technicians.

• Comfort with learning new systems and processes as the organization grows and cross-trains teams.

• Interest in long-term growth into roles such as sales assistant or other administrative positions.

Work Environment

This role is based in an office environment within a close-knit customer service department of approximately six employees who all work together in one room, so you should be comfortable working in close proximity to others. Standard hours are approximately 7:30 a.m. to 4:30 p.m., with rotational weekend coverage every sixth or seventh weekend. On scheduled weekends, you will typically work four-hour shifts on both Saturday and Sunday. For weeks that include weekend shifts, you may choose to earn overtime or take a weekday off in exchange. The team culture emphasizes collaboration, growth, and internal promotion, with future opportunities for advancement into other administrative and sales support roles as the company continues to grow. Dress is business casual, such as jeans paired with a neat shirt.

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fargo,ND.

Application Deadline

This position is anticipated to close on Jun 10, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.