Customer Service Advocate

*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at more information.

D.R. Horton, Inc. is currently looking for an Customer Service Advocate . The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Contacts homeowner 3-5 days after closing
• Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues
• Completes necessary documentation from 14-day meeting and submits documents to Customer Care department
• Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner
• Ensures customer satisfaction and completion of homeowner 30-day survey
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days
• Processes payments and back charge documentation and invoices
• Ability to work overtime
• Ability to travel overnight

Education and/or Experience

• High School Diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Prior customer service experience
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Ability to work independently and be productive without supervision
• Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits*//*

/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/

Job: * Warranty

Organization: * Home Builder

Title: Customer Service Advocate

Location: Florida-Pensacola

Requisition ID: 2604451