Senior Collections Specialist

Senior Collections Specialist

This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys working cross-functionally, and takes ownership of the end-to-end collections process. You will play a key role in maintaining healthy cash flow while delivering a positive customer experience. The Sr. Specialist will manage daily accounts receivable operations, including customer communications, cash application, and collections activities, and will report directly to the Collections Manager.

This position is available in Atlanta, Boston, Louisville, or Remote US.

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

What You'll Do As A Sr. Collections Specialist

• Manage assigned customer accounts, handling cash application and collections inquiries via email, ticketing system, and phone.
• Execute collections outreach in accordance with established policies to ensure timely payment of outstanding invoices
• Process and apply customer payments accurately and efficiently (cash application)
• Partner with customers to resolve past-due balances
• Investigate and escalate billing discrepancies and customer disputes related to overdue invoices
• Maintain accurate and up-to-date account records in billing and accounting systems
• Collaborate with internal teams (Billing, Sales, Customer Success) to resolve account issues and improve collections outcomes

What We're Looking For

• 4+ years in B2B collections, ideally within SaaS or a Franchise-based industry.
• Strong understanding of A/R processes, collections best practices, and billing systems
• Experience working directly with customers in a professional and solutions-oriented manner (including with owner-operated businesses, not just AP departments)
• Must have an understanding of contracts and terms and conditions
• Proficiency in Microsoft Office, especially Excel
• Strong time management skills with the ability to prioritize and manage multiple tasks
• Close attention to detail with strong analytical and problem-solving abilities
• Comfortable discussing six-figure balances with business owners and executives
• Experience with cash application (preferred)

Nice To Haves

• Strong understanding of SaaS or subscription-based billing models and concepts like recurring revenue and churn
• Proficiency in ERPs (NetSuite, Sage Intacct, or SAP) and specialized AR automation tools (Maxio, Tesorio, HighRadius, or Quadient)
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced, evolving environment
• Self-motivated mindset with the ability to anticipate issues and propose solutions
• Demonstrated ability to identify and recommend process improvements
• Experience working with distributed or remote teams

What You'll Get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Essential Physical & Mental Requirements

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation

The annual base compensation range for this position is $50,000 - $70,000. The reasonably estimated total cash compensation range for this full-time position is $53,750 - $75,250.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.