Application Support Analyst

Digital Technical AnalystThe Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.Responsibilities:Triage & Resolve support tickets as per the defined Service Level agreementWorks on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.Tickets investigation; statistical analyses, testing and analysis of application failuresTickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestorInvolve in Application Availability & performance monitoringThe Technical Analyst is also responsible for performing other job duties as assigned by Client management from time to time.Involve in Daily sync up and meetings with internal team including US and offshore teamsCollaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.Technical Skills Required:At least 2-4 years of experience in Application SupportExpertise with relational databases support, querying and database reporting preferably SnowflakeExperience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.Experience troubleshooting issues related to UI / API & Data flowExpertise with high availability architectureExperience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)Desired Skills:Working experience with programming languages: Python, Power shell, SQL & JSONWorking knowledge on deploying autoscaling features (no hands-on support required)Soft Skills Required:Verbal and written communication skills.