Showroom Director, Flagship

Job Description

Job Description: About Waterworks When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. Our Leadership Proposition Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand. The Role As Showroom Director of our flagship showroom, you will serve as the face of the brand in one of our most visible and strategically important locations. This leadership role is responsible for driving the showroom's overall business performance, elevating the client experience, and strengthening our position within the architecture, interior design, and luxury residential trade community. You will own all aspects of showroom performance, with accountability for exceeding revenue, profitability, and client engagement goals. This leader will develop and execute a strategic business plan that drives sustainable growth while creating an environment where both seasoned professionals and emerging talent can thrive. Leading a large and diverse team, you will inspire, coach, and develop a high-performing culture built on accountability, collaboration, and exceptional service. The ideal candidate has demonstrated success managing teams with varying levels of experience, leveraging the strengths of tenured associates while accelerating the growth and development of newer talent. Success in this role requires a deep understanding of relationship-based selling and the ability to cultivate meaningful partnerships with architects, designers, builders, and other trade professionals. Working closely with the Business Development team, the General Manager will expand market presence, deepen client engagement, and identify new opportunities to grow market share through both personal influence and team leadership. As the leader of our flagship location, you will regularly partner with senior executives and cross-functional leaders and play a key role in representing the showroom internally and externally. This includes hosting client events, industry gatherings, leadership meetings, vendor presentations, and company-wide initiatives that reinforce the flagship's position as a destination for design inspiration and exceptional client experiences. Why This Role Is Different This is not simply a showroom management role. It is an opportunity to lead our flagship location, shape the client experience, influence company strategy, and serve as a visible ambassador for one of the industry's premier luxury brands. The successful candidate will build upon a strong foundation while creating the next chapter of growth, talent development, and market leadership. This position is ideal for a leader who is passionate about design, energized by developing people, and motivated by building lasting relationships within the architectural and design community. This is an onsite role, 5 days per week. Saturdays may be included in the future. ResponsibilitiesTeam Leadership & Talent Development Serve as the sales and people leader for the flagship showroom, inspiring a high-performance culture while coaching and developing associates throughout the entire client lifecycle. Recruit, onboard, develop, and retain top talent, building a strong succession pipeline and promotable bench across both sales and support functions. Mentor Sales Consultants in cultivating strategic relationships with architects, designers, builders, and key trade partners to drive long-term business growth. Champion and reinforce the Waterworks sales philosophy, ensuring consistent adoption of best practices in client engagement, design consultation, and relationship-based selling. Lead ongoing product, industry, and competitive market initiatives to ensure the team remains knowledgeable, relevant, and positioned as trusted advisors. Establish clear performance expectations and hold associates accountable for sales results, project execution, operational excellence, and exceptional client service. Foster a culture of empowerment, enabling associates to proactively resolve client challenges while providing leadership support when needed. Serve as a visible role model of Waterworks' Values, leadership principles, and commitment to an exceptional employee and client experience. Business & Showroom Leadership Own full showroom P&L performance with accountability for revenue growth, profitability, expense management, and achievement of strategic business objectives. Drive business performance through disciplined management of sales pipelines, CRM utilization, forecasting, and showroom reporting while ensuring team accountability to key performance metrics. Execute company growth strategies that strengthen Waterworks' position as the premier luxury kitchen and bath brand within the market. Cultivate a culture of accountability, collaboration, innovation, and continuous improvement across the showroom team. Oversee all showroom operations, ensuring processes, standards, and visual presentation consistently reflect the Waterworks luxury brand experience. Partner closely with the Operations Specialist to drive operational excellence and create a seamless client journey from specification through project completion. Champion the use of technology, CRM platforms, and digital selling tools to enhance productivity, client engagement, and business development efforts. Identify and implement innovative sales, marketing, and client engagement strategies that expand market presence and drive growth. Ensure the flagship showroom delivers an elevated and memorable client experience that reflects Waterworks' leadership in luxury design. Act as a key ambassador for the brand within the design community, maintaining strategic relationships with industry organizations, design centers, trade associations, and influential market partners. Represent Waterworks through leadership at client events, industry programs, continuing education sessions, vendor partnerships, and corporate initiatives. Partner with Client Support and cross-functional leaders to resolve escalated client matters and continuously elevate the customer experience. Host and facilitate client, vendor, leadership, and company meetings that reinforce the flagship showroom's role as a destination for design excellence. Client & Market Development Provide strategic oversight of showroom account portfolios, leveraging CRM insights and business analytics to maximize engagement, growth opportunities, and client retention. Lead the development and execution of account planning strategies that align team activity with market potential and showroom growth objectives. Partner with the Business Development Leader and Sales Consultants to effectively present the Waterworks portfolio through both in-person and virtual engagements. Expand and deepen relationships across the architecture, interior design, builder, and luxury residential communities through proactive outreach and innovative engagement strategies. Develop targeted plans to strengthen relationships with top clients while identifying opportunities to acquire new high-value accounts. Establish clear expectations and accountability for business development activities, ensuring consistent prospecting, relationship building, and market penetration across the team. Conduct regular talent and business reviews with associates, using performance data and account metrics to drive growth, improve productivity, and maximize account potential. Position the showroom as a trusted resource and destination for the design trade, driving influence, loyalty, and long-term market leadership. Other duties and accountabilities as assigned.Requirements Bachelor’s degree or equivalent combination of education and professional experience. 7+ years of progressive leadership experience within a luxury showroom, architectural products, interior design, premium retail, or trade-focused sales environment. Proven success leading high-performing sales teams within a luxury brand, design-driven organization, or client-focused business. Strong understanding of relationship-based selling with a track record of cultivating and growing business within the architecture, interior design, builder, and developer communities. Demonstrated ability to build, coach, and develop diverse teams while fostering a culture of accountability, collaboration, and exceptional client service. Strategic and results-oriented leader with the ability to translate vision into action and consistently deliver against revenue and profitability goals. Expertise in consultative selling, business development, negotiation, and closing high-value opportunities. Executive presence with the ability to influence clients, industry partners, associates, and senior leadership. Well-established network within the local luxury design and trade community, with a reputation for building lasting professional relationships. Forward-thinking and innovative approach to sales, marketing, and client engagement, with a passion for elevating the customer experience. Strong business acumen with the ability to analyze performance data, identify opportunities, and make sound decisions that drive growth. Digitally savvy with experience leveraging CRM platforms, virtual selling tools, and technology to deepen client engagement and improve sales effectiveness. Proficiency with Microsoft Office applications and CRM systems, including reporting, forecasting, and pipeline management. Exceptional communication, presentation, and interpersonal skills, both written and verbal. Highly organized and adaptable, with the ability to successfully manage multiple priorities in a fast-paced, high-profile environment. Resilient and resourceful leader who thrives in dynamic environments and approaches challenges with a solution-oriented mindset. Demonstrated commitment to professionalism, integrity, and fostering trust with clients, colleagues, and business partners. Experience within the luxury kitchen, bath, plumbing, tile, furnishings, construction, or architectural products industry preferred. Travel required up to 20% throughout the market to visit client offices, design firms, project sites, industry events, and networking opportunities. Periodic travel to Corporate office and other showroom locations required. This is an onsite role, 5 days per week. Saturdays may be required in the future. This role has a base salary and several generous bonus opportunities. Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. Waterworks may require physical requirements within its Showroom locations as follows: Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state. Waterworks may require physical requirements within its Distribution Centers as follows: While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.