Showroom Director, Flagship

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role

As Showroom Director of our flagship showroom, you will serve as the face of the brand in one of our most visible and strategically important locations. This leadership role is responsible for driving the showroom's overall business performance, elevating the client experience, and strengthening our position within the architecture, interior design, and luxury residential trade community.

You will own all aspects of showroom performance, with accountability for exceeding revenue, profitability, and client engagement goals. This leader will develop and execute a strategic business plan that drives sustainable growth while creating an environment where both seasoned professionals and emerging talent can thrive.

Leading a large and diverse team, you will inspire, coach, and develop a high-performing culture built on accountability, collaboration, and exceptional service. The ideal candidate has demonstrated success managing teams with varying levels of experience, leveraging the strengths of tenured associates while accelerating the growth and development of newer talent.

Success in this role requires a deep understanding of relationship-based selling and the ability to cultivate meaningful partnerships with architects, designers, builders, and other trade professionals. Working closely with the Business Development team, the General Manager will expand market presence, deepen client engagement, and identify new opportunities to grow market share through both personal influence and team leadership.

As the leader of our flagship location, you will regularly partner with senior executives and cross-functional leaders and play a key role in representing the showroom internally and externally. This includes hosting client events, industry gatherings, leadership meetings, vendor presentations, and company-wide initiatives that reinforce the flagship's position as a destination for design inspiration and exceptional client experiences.

Why This Role Is Different

This is not simply a showroom management role. It is an opportunity to lead our flagship location, shape the client experience, influence company strategy, and serve as a visible ambassador for one of the industry's premier luxury brands. The successful candidate will build upon a strong foundation while creating the next chapter of growth, talent development, and market leadership.

This position is ideal for a leader who is passionate about design, energized by developing people, and motivated by building lasting relationships within the architectural and design community.

This is an onsite role, 5 days per week. Saturdays may be included in the future.