Technical Support Specialist

Are you an experienced technical support specialist with a background in call center environments? We are seeking a dedicated and customer-focused Service Desk Specialist to provide first-level technical support through phone, email, and our ticketing system. In this role, you will be responsible for responding to incoming requests, ensuring timely, courteous, and effective resolution of technical issues while delivering exceptional service to our end users.

Training schedule: 4 weeks; Mon-Fri 9:00am -6:00pm

Production schedule: 9:00am - 6:00pm Monday and Sunday OFF

Additional Incentives:

• Benefits offer (dental, health, life and dissability)
• Based salary + Other incentives (up to $200 monthly)

The right candidate should be able to:

• Available to work ON-SITE.
• Must have 2 years of call center experience.
• Pass a  Drug Test and a Background Check.
• Available to work on saturdays
• Have a HS diploma or GED

salary: $18.26 - $19 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

• Respond to service requests, incidents, and reported issues in accordance with established Service Level Agreements (SLAs).

• Handle incoming requests through phone, email, and ticketing systems, ensuring courteous, timely, and effective resolution of issues.

• Troubleshoot and resolve routine technical problems; escalate complex or non-routine issues to higher-tier support as needed.

• Work independently to manage and resolve incidents, escalating unresolved complaints to appropriate leadership.

• Collaborate with team members to ensure prompt issue resolution and foster a supportive, customer-focused service environment.

• Perform additional related duties as assigned to support departmental goals and service excellence.

• Explain techinical issues to technical an nontechnical customers.

• Familiarity with CRM or ticket management software like Zendesk, Freshdesk, or Jira.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Empathy
• Clarity in communicating
• Understanding of services
• Fluent in English
• Verbal Communication
• Perfect Attendance
• Typing Skills
• Telephone Etiquette
• Troubleshooting skills (2 years of experience is required)
• Call Center Support (2 years of experience is required)
• Easily adaptable to change
• Manage a high volume of calls
• Able to use multiple systems
• Work On-Site
• Computer Proficiency (3 years of experience is required)
• Tech Support (2 years of experience is required)
• Ticketting Systems (2 years of experience is required)
• Email Support (2 years of experience is required)
• Zendesk system (1 year of experience is required)
• Jira system (1 year of experience is required)
• Freshdesk system (1 year of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.