Administrative Clerk / Payment Poster

The Administrative Clerk/Payment Poster is an integral part of the Payment Poster team, contributing to the accuracy and efficiency of the department's financial processes through meticulous payment posting and support functions.

In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values.

Culture and Values Expectations

At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission "to deliver quality and compassionate care with outstanding service, every patient, every time". As a Charge Entry Clerk at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.

• Integrity: Do the right thing, the right way, every time.
  • Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
• Compassion: Treat everyone with respect and dignity.
  • Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
• Synergy: Collaborate to improve outcomes.
  • Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas.
• Stewardship: Use resources responsibly and efficiently.
  • Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

Essential Job Duties & Responsibilities

• Responsible for gathering and organizing various types of payments, including credit card transactions and payments received by mail.
• Ensures accuracy and completeness of payment information before processing.
• Prepares batches of payments for posting, likely using a computerized system or software.
• Ensures that all necessary details are included and follows established procedures for accurate posting.
• Acts as a backup for the primary payment poster, which involves posting payments to the appropriate accounts in the financial system, including reconciling payments received with the corresponding accounts to maintain accurate financial records.
• Answers calls from both patients and clinical staff. Addressing inquiries and concerns related to billing, providing information and assistance to resolve issues.
• Handles and resolves billing-related questions from patients and clinical staff.
• May involve explaining charges, clarifying billing statements, and providing information on payment options.
• Other duties, as assigned.

Experience

• At least one year or more experience in data entry; experience with physicians billing preferred. Understanding of insurance billing and collection requirements. Understands how to read and interpret EOB's. PC skills required. Excellent verbal and written communication skills in the English language required. Demonstrated ability to interface effectively with others. Must be able to perform critical work under deadlines. Ability to work in a changing environment and handle multiple tasks, is well organized, and detail oriented.
• Work experience in a healthcare environment with some exposure to healthcare coding/billing/reimbursement.
• Clinical background preferred

Education

• High School Diploma or GED

Knowledge, Skills & Abilities

Work Hours, Travel Requirements

• Monday - Friday, 8:00 a.m. - 5:00 p.m., and as needed to complete projects.
• Travel to medical offices may be necessary for the purpose of providing benefit education.

Working Conditions & Physical Requirements

• This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.