Assistant Front Office Manager

Job Title: Assistant Front Office Manager

Location: CASCADA , Portland, Oregon

Job Type: Full-Time

Reports to: Front Desk Manager

Job Overview:

Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal spa known for its lavish accommodations and outstanding wellness experiences. Our LEED Platinum-certified property is committed to sustainability across all operations. We are currently seeking a proactive and skilled Assistant Front Office Manager to support the Director of Front Office in overseeing front desk operations, concierge services, and guest relations. This position plays a vital role in maintaining high standards of guest service, efficiency, and satisfaction while upholding our commitment to sustainability.

Key Responsibilities:

Leadership and Management:

• Assist in supervising and coordinating the front office team, including training, scheduling, and performance support.
• Contribute to fostering a positive, collaborative work environment and encourage professional growth among team members.

Operations and Quality Control:

• Help ensure efficient check-in and check-out processes, maintaining a smooth flow of operations.
• Support the implementation and monitoring of front office procedures, schedules, and checklists to ensure consistency and efficiency.
• Conduct regular inspections of the front desk and lobby areas to guarantee cleanliness, maintenance, and adherence to hotel standards.
• Collaborate with the Director of Front Office, Director of Wellness, Director of Housekeeping, Director of Facilities, Director of Food & Beverage, and Managing Director to ensure seamless cross-departmental communication and guest experience.

Guest Relations:

• Utilize technology and training to address and resolve guest complaints and requests promptly and effectively.
• Develop and sustain strong guest relationships, ensuring a high level of satisfaction.
• Work with other departments to address any front office-related issues and enhance the guest experience.
• Maintain a presence at the front office, to include welcoming wellness members and guests to the property.

Inventory and Budget Management:

• Assist with Revenue Management tasks to optimize space utilization and maximize revenue and profitability.
• Manage front office supplies inventory, ensuring adequate stock levels.
• Support the development and management of the front office budget, focusing on cost control while maintaining quality standards.

Compliance and Safety:

• Ensure adherence to health, safety, and security standards and regulations.
• Train staff on proper procedures, equipment use, and safety protocols.

Sustainability:

• Promote and implement eco-friendly practices within the front office department along with the Director of Front Office.
• Identify opportunities for waste reduction and energy conservation, aligning with the hotel's LEED Platinum certification standards.

Requirements

Experience:

• Minimum of 3 years of front office experience in the hospitality industry required, with at least 1 year in a supervisory or lead role.
• Experience in a luxury hotel, spa, or wellness-focused property is preferred.

Skills:

• Strong leadership and team management capabilities.
• Excellent organizational and time-management skills.
• Detail-oriented with a commitment to high standards.
• Effective communication and interpersonal skills.
• Proficiency in front office management software and Microsoft Office Suite.

Education:

• High school diploma or equivalent required.
• Degree in hospitality management or a related field preferred.

Physical Requirements:

• Ability to stand, walk, and bend for extended periods.
• Ability to utilize computer equipment including monitors for extended periods.
• Ability to lift and carry up to 25 pounds.

Working Conditions:

• Must be available to work flexible hours, including AM/PM shifts, weekends, holidays and overnight shifts as needed.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits:

• Competitive salary
• Comprehensive health and wellness benefits.
• Paid time off and holiday pay.
• Employee discounts on hotel and spa services.

Cascada Spa and Hotel is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive environment for all employees.

Join us at Cascada Spa and Hotel and be a key player in delivering exceptional service at our luxurious, sustainability-focused facility. We look forward to welcoming a dedicated and innovative Assistant Front Office Manager to our team!