Medical Receptionist Orthopedics

Medical Receptionist Orthopedics

The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for greeting, registering and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Collects co-payments and obtains routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. He/she also answers the phone and acts as a primary source of information to patients in the waiting area.

• Performs various clerical duties to include: Maintain departmental deposit logs, prepare routine schedules and reports, utilize analytical skills necessary to maintain provider schedules
• Ensures positive customer service atmosphere and interactions in reception areas
• Oversees waiting area
• Answers the telephone in a pleasant and helpful manner
• Coordinate patient movement, reports problems or irregularities
• Working knowledge of multi-line phones
• Working knowledge of computers, fax/copy machines
• Complete full patient registration in IDX when registering new patients. Ensure all patient information is updated and current when following up/interacting with patients. Verify insurance eligibility and/or benefits.

Required: High School Graduate/GED, Basic computer skills, Outlook, Windows-based and Google Suites based programs

Preferred: Previous medical office and/or insurance experience, Bi-lingual skills