Medical Receptionist Orthopedics

Where You'll Work

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

• It is an inviting community with bygone charm and modern amenities.

• Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

• The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness


Job Summary and Responsibilities

As our Medical Receptionist, you will be the essential first point of contact for patients and visitors within our specialized Palliative Care practice, embodying the compassionate and welcoming spirit of our service. You will play a pivotal role in patient registration, appointment scheduling, and insurance verification, ensuring a seamless and supportive administrative experience.


Every day you will warmly greet patients and visitors, manage the reception area, and handle multi-line phone calls with a pleasant and helpful demeanor. You will meticulously register new patients in IDX, accurately verify insurance eligibility and benefits, and update patient demographic and financial information.


To be successful in this role, you will possess a high school diploma or GED. You must demonstrate strong basic computer skills, including proficiency with Outlook, Windows-based, and Google Suite programs. Preferred qualifications include previous medical office or insurance experience.

• Performs various clerical duties to include: Maintain departmental deposit logs, prepare routine schedules and reports, utilize analytical skills necessary to maintain provider schedules
• Ensures positive customer service atmosphere and interactions in reception areas
• Oversees waiting area
• Answers the telephone in a pleasant and helpful manner
• Coordinate patient movement, reports problems or irregularities
• Working knowledge of multi-line phones
• Working knowledge of computers, fax/copy machines
• Complete full patient registration in IDX when registering new patients. Ensure all patient information is updated and current when following up/interacting with patients. Verify insurance eligibility and/or benefits.

Job Requirements

Required

High School Graduate/GED

Basic computer skills

Outlook, Windows-based and Google Suites based programs

Preferred

Previous medical office and/or insurance experience

Bi-lingual skills