Department Assistant

Department Assistant

Be the vital first impression and organizational backbone for our Preventive Medicine and Wellness programs! We're seeking a detail-oriented and empathetic professional to manage clerical, reception, and scheduling tasks, ensuring a seamless experience for our patients and supporting our Director. Bring your positive attitude and exceptional organizational skills to a team dedicated to community health!

Greets patients and their families, visitors and other hospital/medical staff in a kind, courteous manner, utilizing the principles of IDEA. Provides assistance with seminars being held in the building. Keeps lobby and public areas organized and professional in appearance.

Assumes primary responsibility for phone communication activities. Manages multiple phone lines, maintaining a positive, cheerful demeanor.

Demonstrates a positive, courteous, caring attitude during all encounters with patients and their family members.

Responds expeditiously to patient or physician complaints, demonstrating an ability to resolve issues independently, with a positive outcome. Escalates issues to supervisor as appropriate.

Pre-Registers all patients in all programs efficiently and accurately.

Performs registration, scheduling and intake of new outpatients. Schedules new patient appointments accurately, and in an appropriate manner as per scheduling guidelines. Adds occurrence codes with an accuracy rate of less than or equal to 2 per week.

Required:

• High School Graduate/GED
• One year of secretarial experience

Preferred:

• Secretarial experience in a healthcare setting
• Insurance authorization and insurance benefit verification experience
• Accounts Receivable experience in a healthcare business setting
• Patient scheduling experience
• Electronic Medical Record (EMR)experience and Cerner