Operations Lead

SUMMARY:

As an Operations Lead, you will be responsible for activities which include receiving, storing staging, picking, and loading of customer products. Proper resource allocation of equipment, planning, and follow-through are factors for operational success. Proper communication and the guidance of managerial oversight will be essential in completing all work on time and accurately. This role will partner with site management in maintaining high quality and timing completion of customer deliverables. Help us to create a safety-first culture.

KEY RESPONSIBILITIES:

• Oversight of all operational team members to meet customer demands and daily scheduled activities while complying with all safety and task-specific processes.
• Understand and comply with all HR, safety, and quality expectations.
• Provide all skills and training required to perform duties safely, create awareness, and manage incidents as they may occur.
• Contribute to weekly employee huddle meetings reviewing operational goals and objectives.
• Champion safety awareness consistent with those established by safety leaders and enterprises.
• Enforce both pre- and post-use inspections of all material handling equipment.
• Report defects to the site manager in a timely manner.
• Report all incidents timely to proper leadership to reduce company exposure.
• Collaborate with quality leaders to conduct root cause analysis and provide corrective action for defects within operations.
• Participate in housekeeping walks to meet all requirements under the policy.
• Influence and motivate others to reach operational and quality goals.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers' logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• 2 years of experience in a similar role and capacity.
• Associate degree with an emphasis in Logistics/Supply Chain Business or verifiable experience in a similar warehousing, distribution, or fulfillment operation.
• Self-starter, energetic, and passionate about roles and responsibilities.
• Sound decision-maker with the ability to set and deliver on priorities.
• Strong problem-solving skills.
• 2 years of safety related experience in the transportation industry preferred.
• Working knowledge of DOT guidelines, OSHA compliance, hazardous material handling and the Federal Motor Carrier Safety Act, including the Federal Motor Carrier Safety Regulations (FMCSR) preferred.
• Proficient with Microsoft suite of products.
• Ability to lead, delegate, direct, and motivate others.
• Fork Lift experience is preferred, if not currently certified we will assist.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Requires the ability to communicate effectively using speech, vision, and hearing.
• This position requires physical stamina and the ability to regularly lift, carry, push, or pull up to 70 pounds.
• Ability to work long hours on one's feet and regularly walk, bend, stoop, climb, and reach.

NOTE: This Armstrong agency is relocating from Akron to Stow, OH in 4th Qtr. '26.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.