Senior IT Technician

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities
• Benefits

Company Overview

If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT Richmond. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Previous MSP Experience Highly Desired

Summary

We are seeking a highly skilled and experienced Level 3 Engineer with managerial advancement aspirations to join our technical services team. The ideal candidate will have a strong technical background, excellent problem-solving skills, extraordinary customer service skills, effective project management, and the ability to manage and mentor junior engineers.

This role involves both hands-on technical work and some management responsibilities, ensuring the smooth operation of our clients' IT solutions. Demonstration of handling delegated tasks from the Director of Operations.

Level 3 Engineer Responsibilities

Technical Support and Troubleshooting

• Provide escalated technical support for complex issues related to servers, cloud applications, Microsoft 365 products, migrations, networks, and applications.
• Perform advanced troubleshooting and root cause analysis to resolve technical problems.
• Implement and maintain backup and disaster recovery solutions.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

System Administration

• Manage and monitor client IT infrastructure, including servers, networks, and storage systems.
• Ensure security protocols and best practices are followed to protect client data.
• Conduct regular preventative maintenance, through managing internal team to ensure all manufacturer updates and firmware updates to 3rd party firewalls, switches, routers, access points, and other peripheral devices.
• Identifying, detecting, and developing processes to resolve recurring issues that arise because of our monitoring tools detection.

Project Management

• Lead and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
• Coordinate with clients and internal teams to ensure project goals and timelines are met.
• Prepare project documentation and reports.

Team Leadership and Mentoring

• Mentor and provide guidance to junior engineers and support staff.
• Conduct training sessions and knowledge-sharing activities.
• Assist in performance evaluations and provide feedback to team members.

Client Relationship Management

• Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Conduct regular meetings with clients to review service performance and discuss future needs.
• Identify opportunities for process improvements and recommend solutions to clients.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of IT assets, configurations, and activities.
• Prepare and present reports on system performance, incidents, and project progress.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Previous MSP Experience.
• Minimum of 10 years of experience in IT support and system administration.
• Strong knowledge of Microsoft Windows and virtualization technologies.
• Experience with network protocols and security practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.

Compensation

$85,000.00 - $100,000.00 per year