Outreach Representative

Benefits: Competitive compensation Medical, dental, and vision insurance 401(k) retirement savings plan with substantial company match Life and travel insurance Tuition assistance Wellness reimbursement program Paid holidays and vacation What is a Consumer Outreach Representative? A Consumer Outreach Representative is a member of the Public Relations team that works closely with members of the Customer Services department to educate customers about Central Hudson’s programs. What does a Consumer Outreach Representative do? Provides a high level of customer service by conducting outreach and education programs targeting all customers, as well as programs that specifically target consumers with special needs, such as customers with low-income and those who are elderly Responds to New York State Public Service Commission (PSC) calls and customer complaints as assigned Establishes and maintains relationships with non-profit organizations and government agencies by representing the Company at in-person and virtual events Coordinates all aspects of Central Hudson’s outreach events, including creating in-person and virtual workshops and meetings Develops a working understanding of the consumer Home Energy Fair Practices Act (HEFPA) rights and protections and helps Central Hudson ensure that consumers’ rights are not compromised Becomes familiar with the services and benefits provided by local, state, and federal governmental and non-profit agencies and serves as a liaison between Central Hudson and these agencies Represents the Company and provides trainings to selected audiences to help them better understand and support Company programs and services Develops outreach materials and completes other duties as assigned Provides support during storm restoration efforts What does it take to be a Consumer Outreach Representative? Associates degree in Business Administration, Marketing, Communications or related field. In lieu of an associates degree, a high school diploma or equivalent and at least 3 years of related work experience in consumer/community outreach, customer service/engagement, public relations or a related field. Strong computer skills including proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Access) and the ability to learn new computer software programs quickly Excellent interpersonal and communication skills (written and verbal), with both internal and external stakeholders; strong public speaking and presentation skills Strong organizational and time management skills to effectively manage competing priorities and meet deadlines Ability to work independently and collaboratively in a team environment Ability to multitask, change priorities, and use good judgment Must be willing to travel throughout Central Hudson’s service territory to attend outreach events and occasionally work non-traditional hours Must promote a positive work ethic and customer service approach Valid driver's license Preferred: Bachelor’s degree Bilingual in English and Spanish Understanding of the consumer Home Energy Fair Practices Act (HEFPA) Experience with event planning Knowledge of non-profit community in the service territory Applications will be accepted until August 11, 2026 Pay range: $73,000-$115,500 This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities. VEVRAA FEDERAL CONTRACTOR Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers. We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr