Hospitality Associate

Forrest Solutions provides onsite outsourced solutions founded on proven best practices for management of non-core business functions. The Hospitality Associate meets and greets all guest and creates an atmosphere of hospitality in our clients' offices and be a dedicated team member focused on delivering a "high touch" customer experience. The expectation is that the Hospitality Associate will deliver seamless services to our guests and ensure that space is in optimal condition at all times.


The Hospitality Associate will ensure conference rooms are set up for meetings, appropriate communications between departments, and assist in any other reasonable request. This role reports to the Lead Hospitality Associate or the Client Relations Manager.

Shift: Monday-Friday

Hours: 8am-5pm

Pay: $22.00

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each core function will outline the percentage of time and frequency the task is performed.

Categories Essential Job Functions Hospitality Associate

Account Management • Runs daily set up worksheet reports, create weekly event sheets, create weekly/monthly rooms usage reports
• Capturing information on IT, Facilities, Meeting Support and Catering regarding events 5%

Workplace Experience (WPX)

Day to Day • Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Assure prompt and positive action on all complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services
• Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors
• Advocate for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.

20%

Workplace Experience (WPX)

Value Add • Provide the customer with an experience that will always be remembered and with the highest level of responsiveness.
• Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning, and other errands.
• Serve as a brand advocate and ambassador in every interaction with clients and guests. 20%

Meeting Support • Check with clients daily before their meeting/event starts to make sure they have everything they need. Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin. Prior to meetings, verify requirements via email to ensure client's expectations are met
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Open and closes work area at scheduled times, ensuring full preparation for operation/function
• Coordinate catering and meeting requirements on the ground with Executive Assistants and Centralized Space Management Team. 15%

Reception Support • Answer all inquiries from visitors or employees that cross the desk. Enter all visitor lists into building visitor system. Direct visitors or clients to appropriate contact.
• Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
• Answer and direct all phone calls, including internal hotlines. Assist with urgent requests such as guest wireless, mother's room codes, etc.
• Log-in guests and issue identification badges to maintain security by following procedures; monitoring logbook and directing guests. 5%

Communication • Serve as information liaison to Manager. Follow up with client to assure successful completion. 10%

Training • Training (Cornerstone) 5%

Position Requirements/Experience/ Education:
• High school diploma or equivalent, college degree preferred
• Minimum 1 year of experience
• Ability to understand client inquiries and provide effective responses
• Experience in using Microsoft Office products and applications
• Understands the importance of delivering added value to clients
• Team player who can keep a positive attitude, motivate peers, and build relationships
• Ability to maintain confidentiality and security of any client information
• Displays a pleasant and cheerful disposition at all times

Competencies:
• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Good verbal and written communication skills
• Ability to use technology
• Prioritizing, flexibility, adaptability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.