Director, MTS, Training Development

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. An exciting period of growth is on the horizon for our team, and we're looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early, which is why we're offering a preview of this upcoming role and starting the conversation today.We invite you to review the role requirements and, if it aligns with your career aspirations, submit your application now. Our recruitment team is eager to connect, review your resume, and schedule a preliminary discussion to explore how you can be a part of our future success.Location: Remote, USA – ability to work on site in major market areas like: Dallas, TX; Chicago, IL; Cincinnati, OH; Columbus, OH; Nashville, TN; Charlotte, NC; and more.What this Job Involves:As the MTS Director of Training Development, you'll play a critical role in building and delivering comprehensive training programs that empower our technical and operations teams and clients to excel in their roles. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks – all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations.This position focuses on creating scalable, effective training solutions for Work Order Management Systems and facility management operations for our North America teams, with potential future impact globally. You'll bridge the gap between complex technical platforms and user proficiency, developing everything from interactive e-learning modules to hands-on workshop experiences. Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations.What your Day-to-Day will Look Like:You'll spend your time developing training strategies, developing and maintaining diverse training, including user guides, video tutorials, and interactive e-learning modules that make complex systems accessible to all learning styles. You'll conduct both in-person and virtual training sessions for new hires, existing employees, and clients, adapting your approach to meet the needs of different audiences, skill levels and technical requirements.Your role involves continuously assessing training needs across the organization and designing customized programs that address specific gaps and requirements. You'll stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient.Collaboration is central to your success. You'll work closely with several internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence. You'll evaluate training effectiveness through participant feedback and performance metrics, using data to refine and improve your programs.You'll also maintain a comprehensive knowledge base of frequently asked questions and best practices, serve as a resource for troubleshooting platform-related issues, and contribute to the continuous evolution of training methodologies, content and training related technology roadmaps across the organization.Required QualificationsBachelor's degree in Education, Information Technology, Business Administration, or a related fieldMinimum of 3 years of experience in training, preferably in software, business operations, or technology-related fieldsKnowledge of Corrigo or similar facility management softwareStrong understanding of adult learning principles and instructional design methodologiesExcellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible termsProficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring toolsExperience with virtual training platforms and learning management systemsStrong organizational and time management skills with the ability to manage multiple projects simultaneouslyAbility to work independently and collaboratively as part of a cross-functional teamWillingness to travel for on-site training sessions as neededAttention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)Preferred QualificationsCertification in training or instructional design (e.g., CPLP, ATD certifications)Experience in facilities management or related industriesFamiliarity with JLL operational frameworks and compliance standardsBilingual capabilities to support multilingual training deliveryAdditional RequirementsAbility to travel up to 20% of the time annually.All training programs must align with JLL standards and frameworks regarding operations, safety, quality compliance, and technical regulations.Training content may encompass technician/technical requirements related to service work, soft skills and customer service training, safety protocols, and customer-specific operations and service excellence expectations—either individually or in combination, depending on program objectives.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:111,800.00 – 162,100.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Nashville, TNIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Nashville, TN; Charlotte, NC; Chicago, IL; Dallas, TX; Columbus, OHType: Full time