Member Service Representative (Teller)

Member Service Representative (Teller) — Branch Network Department; Fairview Heights BranchBanking • Part-Time • Branch NetworkScott Credit Union is hiring a Member Service Representative (Teller) in Fairview Heights, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.Schedule: Full-time | Monday–Friday; Saturday rotation as scheduledWork Location Status: Fully on-site in Fairview Heights, IL.About the RoleMember Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.Why Join Scott Credit Union?Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.Benefits Include:11 paid holidays and competitive PTO401(k) with employer matchMedical, dental, vision, and life insuranceShort-Term Disability, including maternity leaveTuition reimbursement program“Dress for your day” policyCareer advancement opportunitiesSupportive, team-oriented cultureWhat You’ll DoOperates on-line teller terminal and accurately records amounts received and prepares reports of transactions.Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.Foster and maintain relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.What You BringHigh school diploma or equivalentCustomer service experiencePersonal computer experience to include Microsoft Office productsIs This You?You’re energized by creating meaningful connections and delivering strategic solutionsYou stay focused under pressure and prioritize precision in your workYou take initiative, own your projects, and consistently aim for high-quality resultsYou’re looking to build a long-term career where your skills can grow and evolveOur CommitmentAt Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.